Principal responsibility is to manage event staff & guest expectations efficiently & effectively while providing all guests with an exceptional experience for contracted events at The Madison Event Center and Hotel Covington.

Duties:

• Remain guest focused while performing all assigned duties before, during and after an event

• Assume 100% responsibility for the quality of each guest experience

• Welcome and greet guests upon entering The Madison/Hotel Covington

• Provide information about our food, beverages and other functions and services

• Responsible for all event staff within their room

• Record the times of employees as they clock in & out

• Use the timeline and matrix to organize staff and delegate responsibilities

• Check the bars, coolers & hotboxes for all specialty items pre-event

• Verify ballroom is set according to approved floorplan

• Ensure all decorations are setup according to provided instructions

• Retrieve alcohol for event from liquor room and record consumption

• Responsible for closing out registers and credit card machines each night

• Responsible for checking all employee assignments at the end of their shifts

• Maintain clean and fully stocked prep area, restrooms and ballroom

• Ready and willing to assist other team members with event duties

• Handle tables, chairs, linens, tableware and décor carefully to prevent breakage and loss

• Always follow safe food handling guidelines

• Clean and reset ballroom at the end of every event

• Attend all scheduled employee meetings and provide suggestions for improvement

• Other duties as assigned

Qualifications:

• Positive and upbeat attitude and work well with all team members

• Must be 20 years of age

• Must be Serv-Safe or T.I.P.S Certified

• Must be able to work unsupervised

• Must be able to work weekends

• Punctual

• Energetic and motivated personality

• Excellent oral communication and listening skills

• Desire to lead by example and delegate

• Ability to follow directions

• Be willing to work until the job is complete and perform other duties assigned

• Be able to work in a standing position for long periods of time (up to 10 hours)

• Be able to reach, bend, and safely lift and maneuver up to 30 pounds and move up to 100 pounds with assistance

Uniform Requirements:

• Black pants and long sleeve black shirt

• Black non-slip shoes with black socks

• Gray vest, buttoned

• Additional details outlined in Uniform Policy

Compensation & Schedule:

• $16 hourly

• Eligible for annual review and merit