Job description

Job Title: Information Specialist (Part-Time)

Multiple Locations: Required to work at visitor centers in Hawley, Honesdale, Milford and possibly when needed Jim Thorpe/Stroudsburg.

Reports To: Visitors Centers Manager

Summary:

Promotes the Pocono Mountains region and informs individuals visiting the region of the activities and amenities the Bureau’s members provide

Duties & Responsibilities:

• Answers all incoming information calls. Provides callers with information on availability, reservations, and other tourism related requests.
• Be knowledgeable on activities, events, festivals, and other happenings in the area
• Data entry inquiries
• Assists walk-in visitors with tourist related information
• Maintains/upkeeps brochures and clean, tidy, and organized center
• Assists the public in emergency situations
• Maintains accurate statistics and reference material
• Monitor the cleanliness of the Kiosks and bathrooms
• Perform other duties as assigned
• Ensure cleanliness outside/around building

Additional Duties due to COVID-19:

• Cleaning and wipe-down of restroom/high touch surfaces (sinks, door handles, etc.)
• Limit visitor count inside restrooms/building as per guidelines
• Remind visitors of social distancing and wearing of face masks
• Provide completed checklist to supervisor at end of day
• Track supplies (toilet paper, paper towels, cleaning disinfectants, etc.) on a weekly basis and report to Accounting Manager

Requirements:

• High school diploma or equivalent
• Minimum three months of related experience
• Ability to write, read, and understand instructions
• Customer service skills
• Strong interpersonal skills
• Working knowledge of Microsoft applications
• Good computer skills
• Extensive knowledge of the Pocono Mountains region
• Ability to lift 30 pounds

Hours per week:

• 10-19
• 20-29

Typical end time:

• 5PM

Typical start time:

• 9PM

Work Remotely

• No

This Job Is Ideal for Someone Who Is:

• Dependable -- more reliable than spontaneous
• People-oriented -- enjoys interacting with people and working on group projects
• Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction

Job Type: Part-time

Pay: $17.00 - $18.00 per hour

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Weekend availability

Education:

• High school or equivalent (Preferred)

Experience:

• Microsoft Office: 1 year (Preferred)
• Customer Service: 1 year (Preferred)

Work Location: One location

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