Ensure availability and reliability of operating systems, applications and hardware for the students and staff of Tulsa Tech by diagnosing computer software, hardware, network and physical networks; repairing or replacing components as is appropriate.

• Work schedule is Monday - Thursday, 7:00 a.m. - 11:00 a.m., not to exceed 20 hours per week.
• Provide first level IT phone support including user account login issues, software troubleshooting and etc...
• Provide support of the operating system, productivity suite, and various applications; research software problems and install new components as required.
• Research, troubleshoot and resolve onsite or remotely, hardware and software problems involving monitors, CPUs, input devices; including installation of new computers.
• Provide Level One network support by installing, maintaining, and troubleshooting network printers; deploying network applications to desktop computers, and troubleshooting the use of other network resources, such as internet and network issues on client computers.
• Provide Level One telephony support by troubleshooting IP based phones, basic user inquiries and customer concerns.
• Provide Audio/Video (A/V) support by installing, maintaining, and troubleshooting all aspects of A/V components and equipment.
• Answer the user’s helpdesk phone, voicemail and e-mail; investigating issues and problems, providing resolution and assistance for users; constantly striving to improve customer service
• Research new technology applications and recommend improvements for issues that affect the District’s network and systems.
• Provide basic end-user training for various productivity suite and District standard applications.
• Perform application delivery via the District’s networked software deployment system (SMS).
• Perform tasks and duties relevant to any of various roles or responsibilities assigned by supervision and determined by management to be appropriate for this position; comply with all policy, procedure, regulation and other communicated requirements as may be in effect for the workgroup or worksite
• Assist with data clean up with Online enrollment system.