Job description

About us

Did you know Trove is locally owned and operated?

Since we opened our doors in 2015 we have always strived to provide three things to Bellingham, WA: A great place to work, an exceptional selection of quality cannabis products and legendary customer service. Our interior design and layout has a boutique feel and we spent a lot of time crafting a unique brand for Trove Cannabis. These details often lead people to believe that we are a chain. While we often dream of having another location, the truth is, our Bellingham, WA store located on Samish Way is our one and only store. It was conceptualized and brought to life by people who grew up in the PNW, live in Bellingham, WA and attended local schools like Western Washington University and Whatcom Community College. Now that’s what we call a local business!

At Trove we believe in serving our local community. We also believe that having quality, knowledgeable team members is the first step to doing this. That is why we take our time with the hiring process. We strive to ensure that the next addition to our staff not only has strong experience in a retail environment, but will also treat our customers with kindness and respect. We offer all our team members on the job training and carefully crafted coaching so that they can go on the floor and provide professional knowledge about the cannabis industry and represent our business’ values at the same time.

After our amazing team members, the next most important thing is offering an exceptional selection of quality products. We believe our store is one of a kind in that we have the widest selection of any store in Bellingham, WA. Our selection is always changing, and the industry is always changing. We are excited to continue to provide quality products that were born right here in the great state of Washington.

Finally, Trove is known for our legendary customer service. By treating our team members with respect and offering a carefully curated product selection providing great customer service just comes naturally. It is our pleasure to assist our wonderful customers at our location in Bellingham, WA and we look forward to many more years of service!

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• Required: This part time position requires open availability. We often work with student school schedules and other part time work schedules but applicants must absolutely must be available to work closing shifts and during the weekends. Closing shifts are from 3:30pm to midnight.
• Please include a cover letter along with your resume. Note, we are not accepting resumes in person. Please do not call to inquire about this listing. Please submit any questions via Indeed messaging. Must be 21 or older to apply.

Are you looking for a career change? Do you thrive on customer interaction? Do you enjoy creating a positive team environment for all? Are you a retail or customer service professional? Then this job may be for you!

Trove is a fast paced retail sales environment that sees a high volume in customer traffic. We are looking for confident, experienced and dedicated Sales Associates who thrive as part of a team, and can also take initiative and complete daily tasks with enthusiasm and positivity.

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*Absolutely must enjoy interacting with guests in a customer service environment, covering shifts for other team members and supporting a positive, respectful team culture at all times.*

Prior industry experience is not necessary, however general retail sales and customer service experience is required.

Objective of the Position: Sales Associates work closely and in conjunction with other sales staff, back-office staff, and management to support business objectives. Being a positive team player is essential to your success as a Sales Associate. Sales Associates deliver superior service to ensure high levels of customer satisfaction. Sales Associates take initiative and support a positive team culture.

Availability: This is a part time position which includes opportunities to fill in open shifts for extra hours.

Must be available to work evenings, weekdays and weekends

Must be available to work on holidays

Supervision Received (to whom the position reports): Store Manager

Supervisory responsibilities (direct reports if any, and level of supervision): None.

Job Summary (an outline of job responsibilities): A successful Sales Associate will maximize the customer experience at Trove while driving sales through engagement with customers, suggestive selling, maintaining a clean and organized store, communicating product knowledge, and always being friendly and professional.

Competency/Position Requirements (Knowledge, skills, abilities):

· Skills

o Active Listening - Listening to others, not interrupting, and asking good questions.

o Service Orientation - Looking for ways to help people.

o Speaking - Talking to others to convey information effectively.

o Time Management – Managing one’s own time and the time of others.

o Social Perceptiveness – Being aware of others’ reactions and understanding motivation.

o Critical Thinking - Thinking about the pros and cons of different ways to solve a problem.

o Coordination - Changing what is done based on other people's actions.

o Social Perceptiveness - Understanding people's reactions.

o Persuasion – Persuading others to change their minds or behavior.

· Abilities

o Speech and writing clarity for oral and written expression – Speaking and writing clearly to communicate to others.

o Oral and reading comprehension – Listening to and reading to understand what people communicate.

· Knowledge

o Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

o Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

o English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

o Clerical — Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology.

Essential Functions (detailed tasks, duties, and responsibilities): Responsibilities and essential job functions include but are not limited to the list below.

· Greets customers and ascertains what each customer wants or needs.

· Recommends, selects, and locates product based on customer wants and needs.

· Ensures all product is tracked via the state mandated traceability system by properly ringing up all items per company procedures in the point of sale software.

· Opens and closes point of sale tills.

· Ensures no minors enter the store, browse or purchase product by vigilantly checking customer IDs and following company policies to prevent underage sales.

· Acts with integrity and honesty while promoting Trove, handling inventory, and interacting with guests.

· Maintains industry and product knowledge by completing required educational training material.

· Maintains cleanliness and organization throughout the shop including interior/exterior facilities, common areas and product/merchandise displays.

· Manages time effectively and meets all job responsibilities (stocking, cleaning, organizing, displaying product etc.).

· Maintains a positive environment for co-workers, customers, and vendors.

· Serves customers according to Trove’s standards of quality, consistency, and timeliness using the customer service and sales directive provided during training.

· Brings issues and concerns to the attention of management as needed.

· Assist inventory team members as needed and restocks regularly.

· Maintain a regular and consistent attendance and punctuality.

· Sales Associates must display compassion and confidentiality when handling medical sales and confirming medical cards within the state approved database.

· Maintains knowledge of current sales, promotions, policies, and security practices.

· Exchanges and returns products for customers.

Education and Experience (required levels): Ideally 1 year minimum of retail, sales or customer service experience.

Physical Factors (type of environment): Mainly indoors in a busy retail store environment. Reaching overhead, lifting up to 40 pounds, bending down, typing at a computer, stocking, standing, and sitting for long periods of time.

Working conditions (shifts, overtime requirements as needed): Must be available to work weekends, evenings, and holidays. Schedule, hours, and overtime requirements will change due to evolving business and scheduling needs.

Unplanned Activities (other duties as assigned): This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the position.

* Trove Cannabis is an Equal Employment Opportunity Employer. All applicants will be treated fairly, without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, marital status, veteran status, gender identity and expression, genetic information, or any other basis protected by local, state, or federal law.

Job Type: Part-time

Pay: From $14.49 per hour

Benefits:

• Employee discount
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Night shift
• Weekend availability

Supplemental pay types:

• Bonus pay
• Tips

COVID-19 considerations:
To keep our staff as safe as possible we currently require and provide face masks for all staff. Initial interviews are done via telephone and video.

Application Question(s):

• Why do you feel you are you a good fit for retail sales?
• How do you support a positive team environment?

Experience:

• Retail or customer service: 1 year (Required)

Shift availability:

• Night Shift (Required)
• Day Shift (Preferred)

Work Location: One location

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