Job description
Position: Participant Services Associate
Reports
to: Participant Services Manager
Department: Participant Services
Location: Remote United States
Who we are:
We are seeking an adaptable team player who thrives in a dynamic environment! In this role you will support our J-1 exchange programs that include but are not limited to: Work & Travel USA, Internship and Professional Career Training USA, USA High School. In addition to this you will also support CIEE’s International Study Programs for American college students who are interested in our programs located in different countries around the world!
Why work with us:
You will change the world. CIEE builds bridges between different people, different countries, and different cultures. We help young people participate in high-quality international exchange and study abroad programs that bring the world together. We change lives, our alumni change the world. Be part of the change!
You will receive a competitive total rewards package. CIEE provides all employees with exceptional benefits offerings that increase total compensation by upwards of 25%. Our top-tier benefits include premium healthcare insurance, annual Company contributions to your retirement fund (up to 5%), generous personal time off (including vacation, holidays, and floating Fridays), and the full suite of insurance
You will be part of a fast-paced, international, diverse, and collaborative team o
professionals.
CIEE operates the largest non-profit network of study abroad locations, with facilities and staff in 26 countries. Additionally, we help international participants from over 130 countries come to the USA each year. Committed to excellence and solving whatever problem the world throws at them, CIEE professionals work on international teams and are dedicated to advancing our 75-year-old mission to make the world a more peaceful place
Who you are:
We are seeking an adaptable team player who thrives in a dynamic environment! In this role you will support our J-1 exchange programs that include but are not limited to: Work & Travel USA, Internship and Professional Career Training USA, USA High School. In addition to this you will also support CIEE’s International Study Programs for American college students who are interested in our programs located in different countries around the world!
What you’ll do:
- Communicate and interact directly with the program stakeholders, answering all phone
- calls and e-mail inquiries in a professional and timely manner
- Counsel program participants with cultural shock and other emotional, mental and
- physical health issues
- Maintain a caseload that includes escalated support cases for all programs and manage
- the individual incidents in a timely and effective manner
- Review and data entry of participant applications
- Develop and display extensive product knowledge on CIEE’s International Study and J-
- 1 Exchange programs as well as the Participant Insurance Plan and associated policies
- Other duties as assigned
What you’ll bring:
- Bachelor's Degree
- Excellent interpersonal skills, ability to handle difficult conversations with variety
- of people from different backgrounds
- Ability to manage a high-volume workload within tight deadlines
- Strong organization and time management skills; ability to manage competing priorities
- Previous customer service experience required, call centre experience strongly
- preferred.
- Knowledge of a second language is a plus.
- Must have a valid US Passport and US driver's license.
Diversity Matters:
CIEE believes that diversity matters and those professionals with diverse backgrounds provide diverse approaches and ideas to solving problems and finding ways to advance our mission to bring the world together. Candidates from underrepresented groups with diverse backgrounds and experiences are strongly encouraged to apply.
Due to federal regulations a background check will be conducted as a condition of employment
As a condition of employment with CIEE, all new employees must comply with our COVID-19 Vaccination Policy which requires proof of full vaccination status, subject to any local laws or restrictions.
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