Job description
Overview:
We are looking for a Partnership Success Manager to join our team.
As a Partnership Success Manager, you are the primary partner facing role responsible for partnership success through the management of program deliveries and strong partnership relationships. The prevailing business priority is for smooth implementation and the partners successful adoption and productive use of Unitek Learning’s Workforce Development Solutions. You are front and center with our partner supporting their workforce development journey and empowering them to achieve more.Responsibilities:
As a leading healthcare education organization, Unitek Learning’s family of schools helps thousands of students launch and accelerate their careers every year. As a rapidly growing and highly successful company, Unitek is also a great place to pursue a rewarding and challenging career. We offer a competitive salary, generous benefits, unlimited growth potential, and a collegiate work environment.
We are looking for a Partnership Success Manager to join our team.
As a Partnership Success Manager, you are the primary partner facing role responsible for partnership success through the management of program deliveries and strong partnership relationships. The prevailing business priority is for smooth implementation and the partners successful adoption and productive use of Unitek Learning’s Workforce Development Solutions. You are front and center with our partner supporting their workforce development journey and empowering them to achieve more.
Responsibilities:
- Managing a soft handoff between the sales team and implementation team
- Fulfill partnership contract obligations by driving quality planning and delivery of solutions services to realize partnership business outcomes and overall experience with workforce development
- Creating partnership success plans strategically solving workforce shortage(s) with the healthcare partner
- Partnering with teams to create engagement framework for each functional area of the partnership including prioritizing and organizing communication
- Orchestration of quarterly business reviews (QBRs) to ensure the workforce solution is successfully meeting the partnership’s key performance indicators
- Track, escalate, and plan for the remediation of operational blockers
- Consider customer feedback to create strategies including cross-selling solutions to raise the lifetime value of the partnership and encouraging brand advocacy
- Managing strategic solutions adoption at both organizations within the partnership
- Educating and motivating your partnership success team
- Manage multiple projects regarding partnership success
- Other duties as assigned
Qualifications:
- Bachelor’s degree or equivalent work experience
- 7+ years of success in complex operational engagement management and/or program management required
- Project Management
- Strong building of relationships with senior customer executives in large or highly strategic accounts
- Strong presentation skills with a high degree of comfort with both large and small audiences and various levels of management
We Offer:
- Medical, Dental and Vision starting the 1st of the month following 30 days of employment
- 2 Weeks’ starting Vacation per year. Increasing based on years of service with company
- 10 paid Holidays and 1 Floating Holiday
- 401K with a Company Match
- Company Paid Life Insurance at 1x’s your annual salary
- Leadership development and training for career advancement
- Tuition assistance and Forgiveness for you and your family up to 100% depending on program
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