Job description

Northside Behavioral Health Center has an opening for a Patient Access Services Representative in the USF area of Tampa.
Helping Individuals and Preserving Families; Inspiring Hope and Independence.
Northside Behavioral Health, established in 1976, is a non-profit organization committed to helping heal the hurt in the lives of Hillsborough County residents suffering from or at risk for mental illness. With nationally accredited programs, Northside sets the standard for the best practices in mental health treatment, while making mental health care affordable and accessible to individuals and families and building a safer, healthier community.
We offer market competitive compensation and comprehensive benefits for employees including health and dental insurance, paid time-off (PTO), paid holidays, flexible spending accounts, retirement plans, life insurance, short-term disability, long-term disability and assistance with certification and licensure.
Position Description:
The Patient Access Services (PAS) Representative may be responsible for performing functions in any of the following PAS modalities: Customer Service, Front Desk, Intake, Schedule, Financial Counseling, Cashier, Insurance and Document Imaging.
This position is Full Time, Monday-Friday. Hours vary between 7:30a - 6pm.
Position Requirements:

• Strong computer skills, can easily learn various applications utilized daily.
• Highly organized, strong documentation skills
• Excellent customer service skills
• Greet clients/visitors and answer incoming calls promptly and politely
• Schedule clients per guidelines and schedule interpreters as needed
• Check-in and process clients according to guidelines
• Complete required client documentation timely and accurately
• Understand and explain all forms that require client or family member signatures
• Maintain stock or appropriate forms and supplies and replenish as necessary
• Identify and obtain insurance carrier information including initiate inquiry to the insurance carrier, confirm client eligibility and identify benefit authorization requirements
• Calculate, document and communicate monetary obligation to client or family member per visit
• Ensure financial application is complete and make satisfactory payment arrangements with client and family member
• Obtains payments and issues receipts
• Balances, deposits and reports daily transactions according to department standards

Required Experience:

• Customer Service experience - 2 years
• Clerical/Administration experience - 2 years
• Medical Office experience - 2 years
• Bilingual Spanish - strongly preferred

Required Education:

• High School / GED required
• Bachelor's Preferred

What is Northside?
With its multiple sites throughout Hillsborough County and state-of-the-art, evidence-based wellness and clinical services, Northside is dedicated to providing innovative programs that help individuals use their strengths and abilities to live productive, independent, and happier lives. We know that with support, people with serious mental health issues can recover and learn to manage their symptoms and improve the quality of their lives.
Our staff provides expertise to improve treatment and systems of care for children and youths who have been victims of violence, witnesses to violence, or suffered traumatic loss. We provide nationally recognized approaches to treating individuals with dual mental health and substance abuse problems and individuals with long-term, chronic mental health disabilities. We stand ready to respond to the behavioral health needs of individuals and families.
Northside is an Equal Opportunity Employer and a Drug & Tobacco Free Facility. All personnel are required to undergo a mandatory post-employment offer criminal background check.

Job Type: Full-time

Pay: $13.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Work Location: One location

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