This is a remote position.

Experience with Epic Systems and Hospital Claim Billing preferred

You.

You bring your body, mind, heart and spirit to your work as a Patient Account Representative Lead.

You’re equally comfortable with your interpersonal, technical, analytical and leadership skills.

You’re great at what you do, but you want to be part of something even greater. Because you believe that while individuals can be strong, the right team is invincible.

Us.

System Services is our Corporate Headquarters in Broomfield, Colorado and is located within the Oracle campus. SCL Health is a faith-based, nonprofit healthcare organization dedicated to improving the well-being of the people we serve.

Benefits are one of the ways we encourage health for you and your family. Our generous package includes medical, dental and vision coverage. But health is more than a well-working body: it encompasses body, mind and social well-being. To that end, we’ve launched a Healthy Living program to address your holistic health. Healthy Living includes financial incentives, digital tools, tobacco cessation, classes, counseling and paid time off. We also offer financial wellness tools and retirement planning.

We.

Together we’ll align mission and careers, values and workplace. We’ll encourage joy and take pride in our integrity.

We’ll laugh at each other’s jokes (even the bad ones). We’ll hello and high five. We’ll celebrate milestones and acknowledge the value of spirituality in healing.

We’re proud of what we know, which includes how much there is to learn.

Your day.

As a Patient Account Rep Lead you need to know how to:

• Lead the work of the associates in the department. Assist Manager and Supervisor with day to day operations to ensure that duties are performed in a timely manner. Act as a resource and provide technical support. Instruct and assist department personnel in resolving revenue cycle issues and track flows to ensure timely processing.
• Assist and identify process improvements for revenue cycle. Apply learnings and experience to identify and initiate ‘best practice’ strategies and process improvements for the team. Coordinate orientation and training of new associates. Ensure staff competency through proper training techniques and conduct quality audits.
• Assist Manager and Supervisor with quality and productivity reviews. Participate in problem solving to address departmental issues.
• May participate in human resource functions. May participate in the interview process and provide feedback to leadership team on candidates. Provide education/training and performance feedback for associates in the department. Participate in policy and procedure development. Present and document staff meetings as required.
• Ensure compliance with applicable regulatory guidelines and established departmental policies and procedures, objectives, and quality assurance programs.
• Promote mission, vision, and values of SCL Health, and abide by service behavior standards.
• Perform other duties as assigned.

Your experience.

We hire people, not resumes. But we also expect excellence, which is why we require:

• High School Diploma or equivalent, required
• Minimum of one (1) year of experience in a healthcare business office setting, required
• At least three (3) years of experience in healthcare revenue cycle, preferred

Your next move.

Now that you know more about being a Patient Account Rep Lead on our team we hope you’ll join us. At SCL Health you’ll reaffirm every day how much you love this work, and why you were called to it in the first place.

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