Position Summary

The Patient Account Specialist I is responsible for ensuring payer responses are process correctly and timely.

Major Duties and Responsibilities

• Takes incoming calls that are not worked by reception and assist patient.
• Must answer phone calls from patients and all TPMG emails.
• Responsible for uploading and electronically posting to NextGen.
• Responsible for manually posting insurance payments and correspondences in a timely manner.
• Must ensure all payer batches assigned to you have balanced and worked completely.
• Ensures all payment total reports are turned in to Cash Control Daily.
• Responsible for working collaboratively with TPMG OMs to ensure all charges are reviewed and posted correctly.
• Responsible for patient insurance verification (including worker comp) and assisting with demographic updates on patient accounts.
• Review and research outstanding AR by utilizing tasks assigned in NextGen or Aging reports.
• All other duties as requested by the Office.

Knowledge, Skills and Abilities

• 
  Knowledge of medical insurance billing/account receivables.
• Knowledge of computer systems.
• Knowledge of office equipment (e.g., calculator, copier, fax, etc.).
• Ability to work scheduled hours as defined in the job offer.
• Ability to read and understand oral and written instructions and follow written protocols.
• Ability to examine documents for accuracy and completeness.
• Ability to provide excellent customer service.
• Ability to multi-task.
• Skill in presenting information in an organized manner.
• Skill in verbal and written communication.

Education / Training / Requirements

• 
  High School diploma/GED.
• Six to twelve months related experience/training.

Physical Demands

• 
  Ability to stand and walk for periods of time.
• Ability to sit for extended periods of time.
• Ability to climb or balance for limited periods of time.
• Ability to occasionally reach, bend, stoop and lift up to 30 lbs. *
• Ability to grasp and hold up to 25 lbs.*
• Ability to hear normal voice level communications in person or through the telephone.
• Ability to speak clearly and understandably.
• Ability to smell.

Success Factors

• 
  Alignment with Company Mission and Core Values
• Excellent Time Management/Organized
• Open Communication/Positive
• Goal Driven
• Excellent Customer Service
• Juggles Multiple Priorities
• Accuracy and Attention to Detail
• Accomplished in word processing and worksheet utilization

All statements are essential functions of the position unless identified as non-essential by an asterisk (*).