Patient Accounts Representative
Full Time
Minneapolis, MN 55454
Posted Today
Job description
Overview:
Fairview Health Services is an award-winning nonprofit health care system with more than 24,000 employees and 2,300 aligned physicians. Based in Minneapolis, we provide exceptional, coordinated health care-from preventing illness and injury, to dealing with the most complex medical conditions. Hardworking, innovative, dedicated employees are critical to our future as we seek to improve the health of the communities we serve.
True to our values of dignity, integrity, service and compassion, our employees provide exceptional care to each patient, every day. Consider being part of our team today.
EEO/AA Employer/Vet/Disabled
All qualified applicants will receive consideration without regard to any lawfully protected status.
Join us in providing and supporting outstanding care to our patients and community!!
Fairview Health Services is an award-winning nonprofit health care system with more than 24,000 employees and 2,300 aligned physicians. Based in Minneapolis, we provide exceptional, coordinated health care-from preventing illness and injury, to dealing with the most complex medical conditions. Hardworking, innovative, dedicated employees are critical to our future as we seek to improve the health of the communities we serve.
This position is responsible for identifying and facilitating financial solutions based on the patient’s coverage and need. This position collects patient liability amounts and provides patients with an understanding of the billing and insurance processing of their healthcare services. Manage both hospital and physician accounts in all systems and understand in depth Hospital and Clinic billing functions that are necessary to resolve accounts, as well as understanding collections practices, bad debt and our Attorney General agreements.
Responsibilities/Job Description:
- Work independently in problem solving with patients regarding their accounts in both hospital and clinic billing situations to secure reimbursement for services.
- Counsel the patient on the complexity of the interdependency between hospital and physician billing within the patient’s continuity of care.
- Initiate Deferral Process for all unsecured accounts.
- Utilize a high degree of proficiency with payer rules and regulations to assist patients with understanding their coverage and options.
- Screen and qualify patients for Fairview Financial Assistance programs and public medical assistance programs using the established guidelines and ensure patients are properly instructed and educated on completing the application process. Determine level of application support needed and refer to next level for additional support.
- Generate estimates and provide a finalized estimate to customers. Offer pre-payment options to the customer and processes payment collection.
- Understand and focus on key performance indicators.
- Timely and accurate work
- Contribute to the process or enablement of collecting expected payment.
- Understand and adhere to Revenue Cycle’s Escalation Policy.
Required
- Three or more years of experience in a customer service role with 6 months to 1 year experience in hospital billing and follow-up experiences
Preferred
- Two or more years of experience in healthcare customer service.
- Two or more years of experience in hospital or clinic business office.
- Two or more years of experience in healthcare collections
Are you ready to transform healthcare with us?
For more than 100 years, Fairview has been meeting community needs and achieving breakthrough medical advances in care. We are committed to delivering great value for our patients-higher quality, better experience and lower cost. Fairview has seven hospitals and medical centers and more than 90 primary and specialty care clinics throughout the state.
In partnership with the University of Minnesota, Fairview is an academic health system committed to nation-leading research and educating tomorrow's physicians and health care professionals. We serve patients from across the state of Minnesota, the upper Midwest and beyond.
For more than 100 years, Fairview has been meeting community needs and achieving breakthrough medical advances in care. We are committed to delivering great value for our patients-higher quality, better experience and lower cost. Fairview has seven hospitals and medical centers and more than 90 primary and specialty care clinics throughout the state.
In partnership with the University of Minnesota, Fairview is an academic health system committed to nation-leading research and educating tomorrow's physicians and health care professionals. We serve patients from across the state of Minnesota, the upper Midwest and beyond.
True to our values of dignity, integrity, service and compassion, our employees provide exceptional care to each patient, every day. Consider being part of our team today.
EEO/AA Employer/Vet/Disabled
All qualified applicants will receive consideration without regard to any lawfully protected status.
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