Job description

• Deliver prompt, courteous customer service through multiple software applications (email, chat, phone) and technology platforms to provide front line billing support to clients.

• Follow all procedures for complete and accurate account billing of patients.
• Collect patient data involving medical, demographic, billing and insurance information and follow HIPAA guidelines.
• Communicate billing information and payment options to clients utilizing email, phone, and software systems.
• Process credit card payments, respond to common client billing concerns and provide billing statements to customers.
• Advocate for clients’ issues, inquiries, concerns, needs, and suggestions while maintaining ownership of the case and follow-through to completion.
• Other duties as assigned
• Will require thorough understanding of Salesforce and utilize billing applications such as Kareo, Podio, and Collectly.
• Contact patients (via phone and email) to resolve their outstanding balances
• Notify providers of various billing issues

GLPG does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors.

Employment with Great Lakes Psychology Group is at will. This means employment with Great Lakes Psychology Group is for an indefinite period of time and it is subject to termination by you or Great Lakes Psychology Group, with or without cause, with or without notice, and at any time

Job Type: Full-time

Pay: $16.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Work from home

Shift:

• Day shift

Weekly day range:

• Monday to Friday

COVID-19 considerations:
Permanent Hybrid Work Space. Candidates must be able to commute to Troy, MI to be considered.

Ability to commute/relocate:

• Troy, MI 48084: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1 year (Required)
• Customer support: 1 year (Preferred)

Work Location: One location

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