Job description
We are recruiting for a Patient Advocate to join our team!
We are here for life’s journey.
Where is your life journey taking you?
Being the heartbeat of Denver means our heart reflects something bigger than ourselves, something that connects us all:
Humanity in action, Triumph in hardship, Transformation in health.
Serves as a patient advocate for all LGBTQ patrons looking for open affirming care and coordinates both primary care and specialty care appointments. Under general supervision, this position will navigate transgender patients through a surgical application process, ensure requirements are met for insurance coverage, schedule appointments, and educate patients on process and follow-up on patient experience. Case management of all surgical patients is required and will be documented in appropriate transgender surgical databases.
Essential Functions:
Education:
Work Experience:
Licenses:
Knowledge, Skills and Abilities:
Shift Days (United States of America)
Denver Health values the unique ideas, talents and contributions reflective of the needs of our community. For read more about our commitment to diversity visit:
We are here for life’s journey.
Where is your life journey taking you?
Being the heartbeat of Denver means our heart reflects something bigger than ourselves, something that connects us all:
Humanity in action, Triumph in hardship, Transformation in health.
Department
LGBT Ctr of Excellence
Job Summary
Serves as a patient advocate for all LGBTQ patrons looking for open affirming care and coordinates both primary care and specialty care appointments. Under general supervision, this position will navigate transgender patients through a surgical application process, ensure requirements are met for insurance coverage, schedule appointments, and educate patients on process and follow-up on patient experience. Case management of all surgical patients is required and will be documented in appropriate transgender surgical databases.
Essential Functions:
- Serves as a patient advocate for all LGBTQ patrons looking for open affirming care and coordinates both primary care and specialty care appointments to ensure care quality and superior service (10%)
Coordinates the pre surgery evaluation process and provides education and process education to transgender members seeking transgender surgery (10%)
Works with patients to identify insurance coverage for procedures (10%)
Coordinates services required to obtain approval for procedures as defined in policies/procedures; confirms that clinical requirements have been met, and coordinates the referral process as defined for potential surgical candidates (10%)
Case manages all patients wanting gender confirmation surgeries (10%)
Ensures communication between patient’s primary doctors and surgical teams (10%)
Collaborates on care and discharge planning issues, follows up with patient within a few days of discharge after surgery. (5%)
Participates in designated transgender committees as assigned (5%)
Participates in the development and initiation of policies and procedures, development of educational and operational programs and materials (5%)
Collaborates with other teams to assure that all relevant data is being tracked and collected (5%)
Identifies and reports issues of care quality, morbidity, mortality and service delivery as defined (5%)
Maintains up to date information in transgender databases (5%)
Provides amenity resources and information to parents, partners and family members (5%)
Attends LGBTQ community events to help promote LGBTQ Center of Excellence (5%)
Education:
- Bachelor's Degree Required
Work Experience:
- 1-3 years of experience in a clinic/hospital environment in a patient facing role Required and
1-3 years working directly with the LGBTQ community preferred
Licenses:
Knowledge, Skills and Abilities:
Basic care coordination
Knowledge of community resources
Establish and maintain rapport and a therapeutic relationship
Communication and motivational interviewing
Bilingual English/Spanish or English/other languages preferred
Knowledge of Microsoft Outlook, Word, PowerPoint, Excel, and SharePoint
Prior experience with an Electronic Medical Record system preferred, specifically EPIC
Scheduling software experience preferred
Ability to perform Web searches for clients.
Shift
Work Type
Regular
Salary
$21.11 - $28.56 / hr
Benefits
-
Competitive pay
-
Outstanding benefits
-
Education opportunities
-
Shared leadership and advancement opportunity
-
State-of-the-art facilities
-
Immediate retirement plan matching
-
Professional clinical advancement program
-
Participation in evidence-based projects
-
Public Service Loan Forgiveness (PSLF) eligible employer
-
National Health Service Corps (NHCS) and Colorado Health Service Corps (CHSC) eligible employer
Our Values
-
Excellence– We are better every day
-
Compassion– We care for everyone
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Relentlessness– We fight for everyone
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Stewardship– We use resources responsibly
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Learning– We educate the next generation
All job applicants for safety-sensitive positions must pass a pre-employment drug test, once a conditional offer of employment has been made.
Denver Health is an integrated, high-quality academic health care system considered a model for the nation that includes a Level I Trauma Center, a 555-bed acute care medical center, Denver’s 911 emergency medical response system, 10 family health centers, 19 school-based health centers, Rocky Mountain Poison & Drug Safety, a Public Health Institute, an HMO and The Denver Health Foundation.
As Colorado’s primary, and essential, safety-net institution, Denver Health is a mission-driven organization that has provided billions in uncompensated care for the uninsured. Denver Health is viewed as an Anchor Institution for the community, focusing on hiring and purchasing locally as applicable, serving as a pillar for community needs, and caring for more than 185,000 individuals and 67,000 children a year.
Located near downtown Denver, Denver Health is just minutes away from many of the cultural and recreational activities Denver has to offer.
We strongly support diversity in the workforce and Denver Health is an equal opportunity employer (EOE).
Denver Health is an integrated, high-quality academic health care system considered a model for the nation that includes a Level I Trauma Center, a 555-bed acute care medical center, Denver’s 911 emergency medical response system, 10 family health centers, 19 school-based health centers, Rocky Mountain Poison & Drug Safety, a Public Health Institute, an HMO and The Denver Health Foundation.
As Colorado’s primary, and essential, safety-net institution, Denver Health is a mission-driven organization that has provided billions in uncompensated care for the uninsured. Denver Health is viewed as an Anchor Institution for the community, focusing on hiring and purchasing locally as applicable, serving as a pillar for community needs, and caring for more than 185,000 individuals and 67,000 children a year.
Located near downtown Denver, Denver Health is just minutes away from many of the cultural and recreational activities Denver has to offer.
We strongly support diversity in the workforce and Denver Health is an equal opportunity employer (EOE).
Denver Health values the unique ideas, talents and contributions reflective of the needs of our community. For read more about our commitment to diversity visit:
https://www.denverhealth.org/for-professionals/careers/diversity-and-inclusion
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