Job description
Newport News, Virginia
Overview
Reporting to the RRMC Clinical Risk Manager, the RRMC Patient Advocate is responsible to investigate, resolve, document, and report patient and visitor compliments and concerns to leadership and staff. The successful candidate will develop, implement, and participate in customer service and patient relations initiatives related to the facility. The intent of this position is to serve in both a proactive and reactive manner. This position will also be responsible for conducting HIPAA audits and investigations.
What you will do
Qualifications
Education
Experience
For over 100 years, at Riverside Health System, we have made it our mission to care for others as we would care for those we love.
Overview
Reporting to the RRMC Clinical Risk Manager, the RRMC Patient Advocate is responsible to investigate, resolve, document, and report patient and visitor compliments and concerns to leadership and staff. The successful candidate will develop, implement, and participate in customer service and patient relations initiatives related to the facility. The intent of this position is to serve in both a proactive and reactive manner. This position will also be responsible for conducting HIPAA audits and investigations.
What you will do
- Mediates between physicians, patients and family members to maintain a high level of communication to assure customer and staff satisfaction.
- Responds to patient concerns and collaborates with managers, directors and VPs to assure patient satisfaction.
- Participates in professional activities, in-service programs, and committee assignments to enhance personal, professional, and institutional advancement. Provides educational presentations to community groups and agencies.
- Oversight of all concerns entered into Electronic Health Record database; responds to safety concerns and reports them to safety manager; committee participation focused on overseeing quality and safety standards as required by DNV. Participation in reoccurring safety meetings. Timely closure of open events related to complaints and grievances.
Qualifications
Education
- Bachelors Degree, Healthcare or Related (Required)
Experience
- 1-3 years Healthcare Navigation and Patient Advocacy (Required)
As a Riverside Health System team member, our benefits have you covered:
Health & Wellness:
- Medical Plan Options
- Vision and Dental plans (including orthodontic care)
- Wellness & fitness center discounts
- Onsite pharmacy and delivery options
- Riverside Health System services discount
- Flexible spending and savings accounts
- Healthy lifestyle incentives
Peace of Mind:
- Group Term Life and AD&D Insurance
- Short Term Disability
- Whole Life Insurance
- Critical Illness Insurance
- Accident Insurance
- Legal Insurance
- Pet Insurance
Financial Support:
- Student Loan Repayment Program
- CEUs (MedBridge Education)
- 403(b) Savings Plan (Immediate Matching)
- Specialty Certification Financial Assistance
- Company Wide Bonus Program
- Employee Help Fund
Work-Life Balance:
- Paid Time Off (full- and part-time team members)
- Extended illness bank
- Care.com membership
- Employee Assistance Program
- Adoption Assistance
- Area retail discounts
- Community involvement opportunities
colinoncars.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, colinoncars.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, colinoncars.com is the ideal place to find your next job.