• The Patient Advocate manages concerns and grievances from patients, their families, and other healthcare consumers
• An advocate is called upon to intervene in crisis situations and negotiate resolutions between conflicted parties.
• An advocate operates within an ethical construct, seeks to promote the interest of the patient first and foremost, and then seeks to promote relationships between staff and patients.
• These efforts lead to a more positive and individualized healthcare experience, recognizing the diversity and uniqueness of each person
• The advocate proactively communicates and demonstrates the concern and responsiveness of Einstein Medical Center Montgomery.
• The patient advocacy service at EMCM provides a specific channel through which patients can seek solutions to problems, concerns and unmet needs.
• This position requires providing service to the following age populations- infant to frail elderly, in a manner that demonstrates an understanding of the functional/developmental age of the individual served

• Baccalaureate or Associates Degree in Behavioral or Clinical Sciences preferred.
• Three years of experience working in a service-oriented organization, preferably in a healthcare setting required.
• Must possess self-motivation, excellent interpersonal and communication skills.
• Demonstrated mediation, conflict resolution and crisis intervention skills required.
• Computer proficiency must be demonstrated in word processing as well as applications necessary to fulfill department procedures.

Since this position will require the selected candidate to engage in regular contact with children in the form of care, guidance, supervision or training, you will be required to meet the requirements of the Child Protective Services Act, including the Pennsylvania State Police criminal background check, the Pennsylvania Department of Welfare child abuse criminal background clearance, and an FBI finger print based federal criminal records check. The selected candidate will not be allowed to commence working until all three (3) are completed satisfactorily.

Einstein Medical Center Montgomery is a medical destination providing many new healthcare services and resources previously unavailable in the area including advanced medical and surgical care, diagnostic testing services, a neonatal intensive care unit, and 24 hour emergency care. Located on 87 acres along Germantown Pike in East Norriton, PA, Einstein Medical Center Montgomery brings the exceptional experience of Einstein Healthcare Network to residents of central Montgomery County.

Covid Vaccination is a requirement for employment at Jefferson for employees working at Jefferson’s clinical entities or at the University. If you are not currently vaccinated you will be required to receive the vaccination prior to hire date if you are offered employment, unless you request and receive an approved medical or religious exemption from Jefferson.