Job description

Essential Functions:

• Receive notification of patients in need of financial assistance for their prescriptions. Communicate with patients to provide information regarding assistance programs and community resources that provide the required assistance.
• Educate patient on available insurance options and alternate resources.
• Communicate with patients regarding available assistance programs and community resources that provide the required assistance and the processes necessary to obtain the patient assistance.
• Obtain required information and permission from patients and submit electronic applications for financial assistance, or provide patients with forms required by assistance programs. Follow up to offer assistance in completing documents properly and ensure applications are filed timely.
• Follow up with assistance providers to determine the status of applications, expedite consideration of requests, advocate on behalf of patients, and track the status of applications and related activity.
• Document patient assistance case activity, communications, correspondence, and assessments to ensure completeness and accuracy of patient records. Enter approval information to patient account to ensure accurate claim processing and billing.
• Respond to incoming calls from patients, prescribers’ offices, and patient assistance programs as primary representative to ensure continuity and maintenance of therapy while building trusted and enduring customer relationships that yield loyalty. Provide ongoing communication of specific case-related information as appropriate.

Other Duties:

• Perform or assist with any operations, as required to maintain workflow and to meet schedules and quality requirements.
• Participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, and policies.
• Perform other related duties as assigned.

Competency:

• Superior telephone customer service and relationship building skills. Demonstrated strength in active listening, understanding, clear speaking (oral) and written communications in English. Ability to communicate difficult information while maintaining compassion and professionalism.
• Demonstrated ability to track, record, and maintain the current status of a high number of open activities, while maintaining workflow in keeping with processing standards for timeliness and quality.

• Proven ability to read and interpret and follow detailed instructions on computer screens. Excellent Microsoft Office software skills, including Excel and Outlook in Windows format with demonstrated adaptability to internal systems.
• Ability to communicate with patients in a language other than English is desirable.

Education/Experience Requirements:

• High School Diploma or equivalent plus additional specialized training in general office routines and computer and software operation.
• Minimum 1 year telephone high touch, high quality customer service experience involving computer skills.

Job Type: Full-time

Pay: $16.00 - $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Harvey, LA 70058: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 3 years (Required)

Work Location: One location

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