Job description
Patient Care Coordinators are responsible for providing exceptional service by welcoming our patients and ensuring all check-in and checkout processes are completed.
Duties and Responsibilities
- Acknowledge and greets patients, customer, and vendors as they walk into the practice, in a friendly and welcoming manner
- Answers and responds to telephone inquiries in a professional and timely manner
- Schedules appointments
- Gathers patients and insurance information
- Verifies and enters patient demographics into EMR ensuring all fields are complete
- Verifies vision and medical insurance information and enters into EMR
- Maintains a clear understanding of insurance plans and is able to communicate insurance information to the patients
- Pulls schedules to ensure insurance eligibility prior to patient appointment and ensures files are complete
- Prepare insurance claims and run reports to ensure all charges are billed and filed
- Print and prepare forms for patients visit
- Collects and documents all charges, co-pays and payments into EMR
- Allocates balances to insurance as needed
- Maintains a clean workspace at all times
- Practices economy in the use of _me, equipment and supplies
- Performs other duties as needed and as assigned by manager
- High school diploma or equivalent
- Basic computer literacy
- Strong organizational skills and attention to detail
- Strong communication skills (verbal and written)
- Must be able to maintain patient and practice confidentiality
Benefits
- 401(k) with Match
- Medical/Dental/Life/STD/LTD
- Vision Service Plan
- Employee Vision Discount Program
- HSA/FSA
- PTO
- Paid Holidays
- Benefits applicable to full Time Employees only.
Physical Demands
- This position requires the ability to communicate and exchange information, utilize equipment necessary to perform the job, and move about the office.
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