Job description

JOB DESCRIPTION

Position Summary:

Provide exceptional customer service to make sure the highest quality work standards are achieved and maintained according to practice policies and procedures. Ensure patients know who to speak to about their issues and concerns. Help patients navigate the healthcare system. Ensure that the front officeoperations run smoothly and efficiently. Must be friendly, upbeat, hard-working, conscientious, empathetic and motivated at all times. Work as part of a cohesive team in a fast-paced environment.

Essential Duties and Responsibilities:

• Greet patients upon arrival for appointments
• Check in patients and obtain all information needed for appointment
• Answer phone calls in a professional manner
• Record patients' medical history, vital statistics, and information such as test results in medical records
• Call insurances for prior authorization and copay information
• Guide patients through troubleshooting for telehealth appointments
• Assist providers in administrative tasks - coordinate between patient and provider
• Call in prescriptions to the pharmacy as needed
• Schedule patient appointments and answer general questions
• Answer internal communication questions
• Prepare patient files for providers
• Collaborate with other team members and location to provide excellent customer service
• Complete other office tasks as needed
• Potentially be trained in Transcranial Magnetic Stimulation (TMS)
• Help train new team members as needed
• Communicate with patients in a professional manner through phone calls, emails and face to face
• Manage patient accounts with contact information, insurance and financial information in a confidential manner
• Ensuring services comply with state and federal regulations
• Other duties as assigned

Minimum Qualifications:

• High school diploma or equivalent
• Desire to do a thorough job in a fast-paced environment, must be detail oriented and highly organized and have strong time management skills
• Ability to maintain professional appearance and demeanor, and interface well with patients in a mental health setting required
• Excellent communication skills (written and verbal) and ability to work well with a team especially in stressful situations. Proper phone etiquettes skills
• Ability to work well under pressure
• Computer skills, familiarity with Google Drive
• Maintain patient confidence and protect operations by keeping patient information confidential
• Excellent customer service skills - Patient focused
• Creating a safe, effective work environment while adhering to practice policies and procedures
• Previous experience with scheduling patients, answering phones, ordering and managing supplies
• CPR certified or willing to become certified through an accredited program
• Ability to complete other tasks as needed

Preferred Qualifications:

• Experience as a Medical Assistant
• Experience in a Medical Office or call center, scheduling for multiple providers
• Experience verifying insurance and obtaining authorizations
• Familiarly with HIPAA regulations
• Experience with EMR (electronic medical records) and medical terminology and a basic understanding of clinical pharmacology
• Experience working with patients who are suffering from anxiety and depression is preferred

Physical Demands and Work Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job without assistance from another individual. While performing the duties of this job, the employee may be regularly sitting for long periods at a desk while communicating on the phone and/or computer. This job also requires physically being able to walk, stand, stoop and bend. The employee must occasionally lift and/or move up to 10 pounds. Specific hand, visual, and auditory dexterity is required by this job including close vision, depth perception, and ability to adjust focus. (When required by the American with Disabilities Act, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
Note:

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbent will possess the skills, aptitudes, and abilities to perform each duty proficiently. The requirements listed in this document are the minimum levels of knowledge, skills and abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1 year (Required)
• Medical office experience: 1 year (Required)
• Medical terminology: 1 year (Preferred)
• EMR systems: 1 year (Preferred)

Work Location: One location

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