Job description
Summit Pacific is a vibrant and expanding nonprofit public hospital district serving east Grays Harbor County, Washington. Founded in 1982, Summit Pacific now operates three locations comprised of a critical access hospital, primary care clinics, an urgent care clinic and a range of ancillary and specialty services. Summit Pacific’s vision is “Through Summit Care, we will build the healthiest community in the Nation.” To learn more about Summit Pacific, visit www.summitpacificmedicalcenter.org.
Job Summary
The Patient Care Technician is responsible for performing routine daily patient care in accordance with established nursing care practices. Participates as a member of the health care team, working within his/her licensure scope of practice under the direction of the Registered Nurse, and follows Summit Pacific behavior and service standards to maintain a positive work environment that promotes high-quality patient care experiences.
Job Specific Duties and Responsibilities
- Performs direct patient care activities as assigned and within the scope of the NA-C license, as delegated by the Registered Nurse.
- Effectively performs a variety of technical skills to support timely and efficient patient care. Activities may include but are not limited to: performing CPR, taking and recording vital signs, measuring and recording fluid intake/output, placing patients on cardiac monitoring; monitoring telemetry patients, acquiring EKGs, applying dressings; splinting/ortho care, phlebotomy, wound care, finger stick glucose, bladder scanning, setting up and assisting with procedures, and administering treatments as directed by a physician or nurse.
- Greets and escorts patients to rooms. Assists with transporting patients and loading/unloading as instructed. Inventories and documents personal belongings, assists in storing personal items.
- Assists patients with personal care which may include but is not limited to dressing/undressing, bathing, positioning, mouth and skin care, toileting assistance, eating and hydration. Assists patients with walking, exercising, and moving in and out of bed. Assists patients with meals, including preparing for meals and after meal care. Performs linen changes as needed.
- Anticipates patient needs; makes frequent rounds, observes response to verbal/non-verbal communications, ensures call lights and TV controls are with reach and responds quickly and politely to call lights/pages. Recognizes and reports signs and symptoms of common diseases or conditions. Communicates effectively with patients, families and staff demonstrating a positive and caring attitude; demonstrates sensitivity to patient needs.
- Implements measures to relieve pain and promote rest/sleep, such as: back rubs, face and hair care, personal hygiene and skin care, therapeutic ambulation and exercise, fresh water and ice.
- Performs related administrative activities in an accurate and timely manner. Documents relevant patient care data. Transcribes physician orders, follows through with appropriate action; schedules procedures; laboratory tests, diagnostic imaging tests, and dietary nourishment with detail and accuracy. Enters data into the computer; operates computers and other office equipment with efficiency.
- Performs as a productive member of the patient care team. Responds to “Code” calls. Relieves co-workers for breaks/lunches. Contributes to a positive work environment that supports high-quality patient care and patient experiences.
- Maintains unit and patient room supplies. Assists with cleaning (“turning over”) rooms between patients. Checks for outdated supplies. Maintains spaces in an orderly fashion. Follows established safety precautions and infection control protocols.
- Performs special projects and other related duties as assigned.
- Essential Job Function
Staff Member Responsibilities
- Adapts to changes in the work environment: Asks clarifying questions and/or provides constructive input in a helpful and respectful manner. SENIOR: Demonstrates flexibility.
- Builds and maintains working relationships: Maintains effective working relationships with supervisor and direct co-workers. SENIOR: Builds and maintains relationships across the organization.
- Creates positive experiences for patients, customers and, co-workers: Consistently provides a level of service that meets SPMC standards. SENIOR: Anticipates others’ needs and responds proactively; goes above-and-beyond to provide exceptional service.
- Demonstrates ongoing learning & development: Participates in ongoing skills training and competency development. SENIOR: Assists in training others.
- Exhibits effective work skills: Successfully performs job duties in accordance with SPMC expectations for quality/accuracy, quantity, and timeliness. Re-priorities and/or shifts focus as needed to deliver expected results. SENIOR: Demonstrates initiative; successfully performs advanced job duties. Monitors workload and effectively prioritizes tasks to achieve desired results.
- Facilitates Teamwork: Actively engages in team activities. Welcomes and supports new team members; promotes a positive work environment. SENIOR: Meets team deadlines and responsibilities. Helps orient and acclimate new team members.
- Fosters an environment of trust: Treats others with courtesy and respect. Does not engage in gossip or triangulation. SENIOR: Is respectful and courteous in difficult situations. Redirects those who engage in behavior that undermines trust.
- Supports SP mission, vision, and values: Develops awareness of departmental contribution to mission, vision and strategy. Participates in department strategies and tactics. SENIOR: Provides thoughtful and constructive input for strategic planning. Takes initiative to execute tactics.
Organizational Responsibilities
In addition to the duties and responsibilities listed above, all employees are expected to adhere to Summit Pacific behavior and patient experience standards, comply with policies, procedures, and regulatory guidelines, and act in an ethical, professional, respectful, and collaborative manner.
Required Education and Experience
- High School Diploma or equivalent; associates degree preferred.
- Completion of a Washington State Approved Certified Nursing Assistant program.
- Two years of work experience in a patient care setting. Experience in acute care, emergency department is preferred.
- Telemetry experience preferred.
Required Licenses, Certifications and/or Registrations
- Certified Nursing Assistant (NA-C) in the State of Washington
- Basic Life Support (BLS) certification.
- Medical Assistant Phlebotomy certification required within 6 months of hire.
Required Knowledge, Skills, Abilities
- Working knowledge of current patient care practices within the nursing assistant scope. Ability to complete and maintain all job-specific competencies required for patient care.
- Demonstrated knowledge of and ability to apply age specific principles of growth and development and life stages to meet each patient’s needs.
- Effective interpersonal skills and ability to act in accordance with Summit Pacific Behavior Standards. Ability to maintain composure and present in a confident, professional, courteous, and approachable manner. Ability to appropriately manage difficult situations while maintaining privacy and confidentiality.
- Strong written and verbal communication skills. Ability to read, write and speak the English language. Ability to communicate and document information accurately and legibly. Ability to follow oral and written instructions.
- Proficient in the use of current technology, including Microsoft Office products. Ability to learn and effectively use electronic medical records, medical telemetry equipment/systems, and other systems and equipment.
- Knowledge of medical terminology.
- Strong attention to detail and ability to organize and prioritize assigned work in coordination with other activities on the unit.
This is a union position with a pay range of $18.38 - 25.65 per hour, depending on experience.
Location: Summit Pacific Medical Center · SPM ACUTE CARE
Schedule: Full Time, 1800 -0630
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