Neighborhood Outreach Access to Health (NOAH) is looking for talented healthcare team members to step into our culturally diverse health centers! From Scottsdale to Glendale, NOAH provides affordable, high-quality healthcare services. Serving over 50,000 neighbors, our model of care places patients' needs at the center of attention as we deliver comprehensive health services including medical, dental, behavioral health, nutrition, prenatal care, preventive health, eligibility assistance and health education programs.

NOAH requires all new hires to have received the first dose of a COVID-19 vaccine before their start date and be scheduled for their second dose. New hires who choose to receive the Johnson & Johnson vaccine only need one dose to fulfill this requirement. Reasonable accommodations will be considered

JOB SUMMARY
The NOAH Patient Experience Coach is responsible to plan, lead, coach, and measure the execution of a Patient Experience Strategy and Tactics to influence change to shape of the culture of NOAH to achieve the vision of delivering the best patient experience to our community. Position builds support for improving the patient experience, educates practice managers and line employees in the principles and practices of patient experience improvement, influence departments and business units to operationalize patient experience vital behaviors, provide expertise and resources to improve performance, identifies and assists struggling departments, recognize and celebrate success, and promote positive change.

JOB RESPONSIBILITIES
These are essential job responsibilities and should be listed in descending order of importance i.e. most important is first.

ESSENTIAL FUNCTIONS

• Works collaboratively with the operations team to assess patient experience scores and develop action plans to improve the patient experience.
• Train and orient existing and new NOAH employees on the organization's vision and values, customer service and patient experience best practice.
• Manage and maintain physician/practice enrollment with patient experience vendor. Responsible for the training, development of reports and distribution of information.
• Serve in a consulting role to physician practice sites to improve patient experience scores and foster the sharing of these concepts across the physician network.
• Organize and chair the Patient Experience Committee and assist with the orientation and promotion of the medical group Champions.
• Provide on-site auditing and follow-up training to ensure practices are implemented and maintain a culture of service excellence.
• Performs other duties as assigned.

The above job responsibilities describe the general nature and level of work to be performed. It does not restrict managements right to assign or re-assign duties at any time.

Benefits are available for both full-time and part-time employees!

Benefits include:

• Medical Coverage
• Prescription Drug Coverage
• Dental Coverage
• Vision Plans
• Tuition Reimbursement Program
• Paid Time Off (PTO)
• Paid Holidays
• Retirement 403(b) plus company match
• Pet Insurance

JOB QUALIFICATIONS

EDUCATION
Required

• Bachelor's Degree or 4 years' work related experience in Healthcare or related field

EXPERIENCE
Required

• 2 years - of coaching, delivering presentations, and interacting with management groups.
• Working knowledge of physician practices and ambulatory electronic medical records, advanced Microsoft Office systems, including databases, presentations, and document management.

Preferred

• 5 years - of coaching, delivering presentations, and interacting with management groups within a physician practice environment.

CERTIFICATIONS/LICENSURE/ETC.
Preferred

• Current, valid State of Arizona or Compact State Registered Nurse license OR Other related healthcare certification and/or license.
• Certification in Crucial Conversations, Influencer-the Science of Change, Crucial Accountability or the DDI Coaching for Peak Performance.