Job description
18300 St John Dr
Nassau Bay, TX 77058
Requirements:
- Acts in the patients' behalf in response to increase patient satisfaction scores by reporting their appreciation, comments, concerns, and/or problems. (EF)
- Communicates directly with department heads, their designee and/or administrative staff regarding specific problems and trends in service. (EF)
- Assists in developing and maintaining an effective system of documentation. (EF)
- Ensures adequate closure to patient issues through thorough and prompt follow-up.
- Maintains confidentiality of all patient, hospital or physician information by using discretion when discussing patient matters.
- Demonstrates respect for patients as unique individuals by honoring diversity in the patient population.
- Does not allow social or ethnic differences to influence patient care or effective communication.
- Utilizes pertinent findings from Patient Satisfaction Surveys, Customer Complaint Data and other sources to identify areas of focus and implement proactive interventions as the patient advocate.
- Demonstrates the components of the ICARE values statement.
- Demonstrates Service PRIDE Standards.
- Follows all safety rules while on the job. Reports accidents promptly and corrects minor safety hazards.
- Performs other duties as assigned.
Qualifications:
- Excellent spoken and written English.
- Excellent ability to build and sustain interpersonal relationships.
- Good organizational skills.
Company Profile:
Houston Methodist Clear Lake Hospital is committed to leading medicine in Clear Lake and surrounding communities by delivering the Houston Methodist standard of exceptional safety, quality, personalized service and innovation. Houston Methodist Clear Lake houses 149 operating beds, with 12 operating rooms and more than 1,100 employees.
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