We are on a mission to fulfill dreams by building families. We are making fertility more accessible, intuitive, and empowering - for all. We are working hard to set the standard in fertility care and we know how to have fun, too! We are growing quickly and care deeply about the development of our team, both professionally and personally. We value collaboration compassion and teamwork. Above all we are united by our shared commitment of putting our patients first.

RGI is seeking a Patient Navigator to join our growing team in Akron, OH. The Patient Navigator will be responsible for driving patient and clinical team communication, streamlining coordination of care, and delivering the highest levels of service to our patients.

The Patient Navigator will be the essential link between patients, physicians, nurses and administrative teams to provide the timely communication and support to our patients. This will be accomplished through coordination, by the Patient Navigator, throughout the continuum of care from first contact through discharge.

Responsibilities:

• Serve as critical resource for patients across the patient care team to facilitate ease of and satisfaction with the patient experience and treatment cycle
• Provide first-line contact to support patients as they pursue treatment by helping to manage day-to-day logistics, simplifying clinical services and supporting the education and emotional needs across the continuum of care

• Serve as single and centralized point of communication (in person, by phone, email and text messaging) between patient, healthcare providers, and all admin team members to enhance communication, promote good working relationships, accomplish assigned duties, and improve the delivery of care
• Anticipate the needs of the patient and RGI providers and deliver coaching, communication, and customer service as needed to multi-disciplinary care team

• Track all patient contacts, follow ups, barriers to care and outcomes
• Utilize nAble EMR system to ensure patient records are up-to-date and secure
• Provide support to the team with other administrative tasks as necessary

RGI offers a comprehensive full time benefits package to all employees who work a minimum of 30 hours per week.

• Medical, Dental, Vision Insurance
• Paid Time Off & Paid Holidays
• Retirement 401K Plan