Job description

Patient Registration Customer Service Representative

The University of Vermont Medical Center

South Burlington, VT

Full Time

This role may transition to “flexible office” (some days in office, some days virtual) sometime in 2022. The date for this change is to be determined and not guaranteed. This position has on-site parking, no shuttling required.

This position is scheduled to work Monday-Friday and a variety of shifts are available: 8 am to 4:30 pm, 8:30 am to 5 pm and 11:30 am to 8 pm.

The preferred candidate will have experience in a customer service environment. The ideal candidate will also have experience in a call center and/or health care setting with knowledge of health insurance benefits and eligibility.

External candidates are eligible for a one-time signing bonus of $4,000 (prorated for part time roles). The bonus will be paid out as a $1,000 gross pay adjustment following the completion of a successful 90-day orientation; the final installment of $3,000 will be paid upon completion of one year (2,080 hours) of satisfactory service in the department hired into. Amounts reflect gross pay, prior to applicable tax withholdings and deductions required by law. Please note that current UVM Health Network employees are excluded from eligibility for this bonus. Additional terms and conditions apply.

JOB DESCRIPTION:
The Patient Access Specialist is a fundamental part of the patient experience and is a key contributor to the financial health of the organization. The Specialist coordinates scheduling, registration, insurance and payer eligibility management and financial screening activities to provide an exceptional customer service experience for patients via incoming and outgoing phone calls. The incumbent navigates complex regulatory requirements while coordinating activities across multiple disparate information systems to support physician and hospital operations while delivering a caring message in a streamlined, transparent and cohesive process. The Specialist shall function independently, resolve patient and operational issues and effectively manage patient financial engagement while facilitating all aspects of the access experience to ensure the UVM Medical Center revenue cycle remains whole.

EDUCATION:
Associates degree or vocational training in a relevant area; a combination of education and experience may be substituted.

EXPERIENCE:
Requires a minimum of one year of experience in customer service, medical billing, coding, insurance or authorization, management, scheduling or work in a health care environment. Prior experience with medical billing preferred. Requires ability to diffuse angry customers and handle pressure with excellent verbal communication skills. Demonstrated experience dealing effectively and compassionately with sensitive situations.

The University of Vermont Medical Center is an equal opportunity employer.

Job Type: Full-time

Pay: $15.62 - $21.62 per hour

Schedule:

• Monday to Friday

Work Location: One location

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