This position will be located at our Flagstaff 4th Street Central Clinic.

North Country HealthCare is transforming healthcare for rural Arizona as a Primary Care, Federally Qualified Teaching Health Center. We provide Primary Care, Dental, Physical Therapy and Behavioral Health services to the under-served population across 12 communities in Northern Arizona. We believe in practicing integrative care in an innovative culture. This approach allows us to reach and treat some of the most vulnerable rural populations in the United States, and support the mission of the organization. We are proud of our Family Medicine Physician Residency Program and our Education Programs supported by the Colorado Plateau. Our employees are stewards of our mission and passionate about supporting our community's health and wellness.

Prefer Spanish/English Speaker

Description:

Our Patient Relations Representative act as a liaison between the providers and patients by working directly with the both to deliver high quality, compassionate customer service and clinical care.

This role greets patients, obtains correct information, and verifies insurance. In addition, secures referral information, medical reports, and patient diagnostic test results. Check in and check out patients and schedule patient appointments. Collection of patients' financial obligation for services rendered and scheduling of follow-up patient appointments.

Duties:

• Greet and check-in patients, verify patient information, insurance documents, referrals, and enter changes into computer.
• Answer phone, make appointments and follow-up appointments, and take messages for physicians and other clinic staff.
• Enter data into patient database as needed.
• Provide back-up support for other office positions; re: insurance follow-ups, and referrals, etc.
• Complete forms for clinic and patients on an as needed basis.

Qualifications: Knowledge of a related field (however acquired), such as basic accounting, data entry, or customer service; equivalent of four years in high school, plus night, trade, or correspondence school; plus 7 - 11 Months related experience and/or training; or equivalent combination of education and experience.

Benefits:

• Health Insurance starts on day one, as little as $5 per paycheck
• Dental, Vision, 401K Matching, Employee Assistance Program
• Up to 7 weeks of combined Paid Time Off including sick pay, federal & floating holidays within the first year, Accrual starts on Day 1
• No nights or Weekends
• Loan Repayment and Tuition Reimbursement Programs
• Career growth and Professional Development

Compensation:

Starting at $18.56/hr more DOE

For a more detailed description of this job, scroll to the bottom and click on the YOUTUBE link.

North Country is a VEVRAA Federal Contractor and Equal Opportunity Employer. North Country HealthCare follows CDC guidelines and federal mandates and requires vaccination against COVID-19 of all its employees. Medical and religious exemptions to this policy are requested and reviewed on an individual basis.