At Aylo Health, we work together to enrich the health and well-being of every life we touch. Our mission is to make quality healthcare simple and convenient. Because healthy people can do amazing things!

We offer a work environment that values the creation of lifelong relationships, while also providing opportunities for growth and career development. We strive to care for each other with the same passion with which we care for our patients. Aylo Health offers competitive pay to team members who provide high-quality care, while delivering an exceptional patient experience.

JOB SUMMARY:

The Patient Service Representative is responsible for operating a multi-line switchboard while communicating and representing Eagles Landing Health to callers in a professional and courteous manner. The PSR will also be responsible for performing other clerical and administrative duties as assigned.

ESSENTIAL FUNCTIONS:

• Answer incoming calls in a timely and efficient manner while providing a high level of quality patient care and customer service at all times
• Greet callers in a prompt, pleasant, and helpful manner
• Determines needs of callers and provides instructions/directions as needed
• Schedules and/or reschedules appointments for patient office visits and procedures
• Transfers and directs calls to the appropriate personnel or department
• Supplies callers with adequate and accurate information such as addresses and provider information
• Coordinates urgent patient requests, reports problems or irregularities to Call Center Manager
• Collects and records accurate patient information
• Assist callers with questions regarding patient appointments or cancellation requests
• Records and delivers messages for staff as needed
• Accurately performs clerical tasks as assigned
• Meets or exceeds quality and productivity standards as set by the Call Center Manager
• Answers emails and voicemails in a timely and efficient manner
• Participates in staff meetings as directed by the Call Center Manager
• Abides by and promotes HIPAA compliance; maintains strictest confidentiality with regards to patient information
• Display a professional, outgoing, warm and helpful attitude when communicating with patients, co-workers, and physicians
• Communicate clearly with patients and coworkers through the telephone, email, and in-person
• Interpret and apply clinical and non-clinical policies and procedures
• Any other duties and/or special projects as assigned

QUALIFICATIONS REQUIRED:

• High School graduate or equivalent required
• 2+ years of Contact Center or Customer Service experience required
• Entry level working knowledge of Microsoft Office Suite required (Outlook and MS Word)
• Call Center experience in a healthcare setting preferred
• Previous experience with eClinical Works electronic medical records software preferred
• Ability to sit and talk for extended periods of time (up to 8 hours at time)
• Ability to continually use of fingers for operating telephone, writing and computer entry and hear normal conversation by phone

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Aylo Health is an Equal Opportunity Employer