Hennepin Healthcare is an integrated system of care that includes HCMC, a nationally recognized Level I Adult and Pediatric Trauma Center and acute care hospital. The comprehensive healthcare system includes a 484 bed academic medical center, a large outpatient Clinic & Specialty Center, and a network of primary and specialty care clinics in Minneapolis and in suburban communities. Hennepin Healthcare has a large psychiatric program, home care and hospice, and operates a research institute, innovation center and philanthropic foundation.

SUMMARY
The purpose of this position is to provide clerical support for specific clinical areas to serve patients and their families. The main objectives of this position are to meet and exceed patient expectations as it relates to complex scheduling processes and support to clinical areas; to act and communicate in a professional and positive manner to patients, providers and care team staff; and to provide team-oriented support to staff to assist in meeting overall HHS registration quality goals. This is a high patient volume, multi-tasking position, with afternoon, evening and weekend hours.

Required COVID-19 Vaccinations for Employees
Hennepin Healthcare requires employees to be fully vaccinated against COVID-19. This includes all employees, volunteers, students, and contracted staff, with limited exemptions for medical or religious reasons.

RESPONSIBILITIES

• All duties as defined in Patient Service Coordinator Ambulatory I role
• Lead and support change and process improvement initiatives for the Front of House team
• Work with leadership to uphold standard process workflows and provide feedback as needed
• Maintains Clerical Pool In-basket messages; messages are completed appropriately based on the SLA (Service Line Agreement) and urgency of the message
• Provide scheduling support using knowledge of clinical specialties including:
  • More complex scheduling that often requires multiple appointments with different providers
  • In-room scheduling
• Provides clerical support to clinical staff, such as templating, processing patient forms, and urgent scheduling needs.
• Assist with mentoring and onboarding of new staff, provide direction
• Promotes the organization and assists in maintaining clinic efficiency
• Coordinates obtaining and maintaining designated supplies and inventory for the clinic
• Complete standard work observations and communicate findings to Clinical leadership
• Leads and functions as the Subject Matter Expert (SME) in assigned areas
• Assist with facilitation daily huddles
• Perform other duties as assigned

QUALIFICATIONS
Minimum Qualifications:

• High School Diploma or equivalent
• A minimum of 1 year of Front of House experience or experience in related field

Preferred Qualifications:

• Certification from
  • HFMA OR
  • NAHAM OR
  • HBI Patient Access Certification
• Solid understanding or medical terminology
• Solid understanding of payer/insurance plans
• Previous lead experience or demonstration of
• 2 years of Front of House experience

Knowledge/ Skills/ Abilities:

• Ability to work cohesively, effectively, and respectively with individuals from a variety of economic, social, and culturally diverse backgrounds
• Ability to work in a fast-paced, continually changing environment
• Ability to respond appropriately to shifting priorities
• Ability to prioritize work assignments
• Bilingual fluency in English/Spanish or English/Somali or other languages including ASL (not required)
• Consistently exceeds quality and productivity standards, including accuracy in patient registrations, scheduling and patient/guest customer service expectations
• Technical proficiency in basic computer skills and applications such as Microsoft Office and Outlook
• Float pool positions require the ability to travel between sites in an expeditious manner
• Demonstrates knowledge and understanding of organizational policies and procedures
• Ability to lead others in their daily work following standard processes
• Ability to assist with onboarding new employees providing them with the tools they need to be successful

You've made the right choice in considering Hennepin Healthcare for your employment. We offer a wealth of opportunities for individuals who want to make an impact in our patients' lives. We are dedicated to providing Equal Employment Opportunities to both current and prospective employees. We are driven to connect talented individuals with life-changing career opportunities, enabling you to provide exceptional care without exception. Thank you for considering Hennepin Healthcare as a future employer.

Please Note: Offers of employment from Hennepin Healthcare are conditional and contingent upon successful clearance of all background checks and pre-employment requirements.