The Patient Services Representative serves as the primary point of contact for patients calling with administrative and scheduling matters. The person in this role is expected to have exceptional customer service abilities, strong scheduling judgment and decision making, and superb communications skills.

ESSENTIAL FUNCTIONS

• Primarily answer incoming phone calls for multiple Primary Care practices
• Redirect calls for Specialty Departments when needed
• Schedule routine and follow up patient appointments
• Reschedule or cancel appointments as needed
• Confirm future appointments
• Provide general practice information for patients as needed
• Assist patients in reaching a clinician for their medical concerns and/or requesting a sick visit
• Assist patients with prescription refill requests
• Assist patients with referral requests
• Assist with new patient requests
• Responds to all patient and external customer requests via incoming phone call according to established processes and protocols and within established quality and performance metrics.
• Act as a champion of the patient experience by striving for first call resolution with every patient interaction.
• Other responsibilities as directed by supervisor, coordinator or manager

JOB REQUIREMENTS

• Compassion and empathy
• Strong organizational skills
• Excellent professional judgment, phone skills and decision making ability
• Proficiency with Windows based computer applications
• Flexibility and willingness to work as a team member
• Able to prioritize and handle multiple tasks
• Proficient typist
• Professional appearance
• InterMed, P.A. requires COVID-19 vaccination

SCHEDULE

Fulltime and part time opportunities available

InterMed is an equal opportunity workplace and prohibits discrimination or harassment of any kind. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, gender identity and/or expression, sexual orientation, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.