Perform progressively responsible administrative, clerical, and technical work. This position, under minimal supervision, is responsible for advanced administrative functions of variety and specialization in a department.

• Provide administrative support to internal departmental staff

• Respond to inquiries and resolves administrative issues that may arise

• Prepare written correspondence such as memos, emails, presentations, forms, and other documents

• Coordinate meetings, interviews and assist with program preparation

• Prepare, develop or maintain reports, manuals, or interview documents

• Conducts moderately complex research.
  

• Perform confidential data entry, create, organize and maintain files

• Maintain supply levels and ordering stock

• Use computers for various operations such as database management

• Answer telephone or greet visitors and handle or direct inquiries to the appropriate persons according to the need/issue presented

• Operate office equipment: fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions

• Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as correspondence, or other material

• Compose, type, and distribute meeting notes, agendas, routine correspondence, or reports, such as presentations or expense, statistical, or monthly reports

Experience:

Minimum of four years of administrative experience

Education:

High School Diploma or equivalent

Combination of relevant education and relevant experience accepted?: Yes

• May require a valid North Carolina or South Carolina Driver's License

• May require County Driving Privileges

• Department of Social Services Advocacy & QI Team Assignment - Bilingual (Spanish and English) proficiency oral and written

• Administrative and clerical procedures and systems using various computer operations, managing files and records

• Principles and processes for providing customer and employee services

• Structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar

• Customer service

• Coordination and organization

• Judgement and decision making

• Time management

• Adaptability: Maintain effectiveness when experiencing major changes in work responsibilities or environment; adjusting effectively to work within new work structures, processes, requirements, or cultures

• Building Trust: Interacting with others in a way that gives them confidence in one’s intentions and those of the organization

• Communication: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the information provided

• Customer Focus: Effectively meeting customer needs; building productive customer relationships; taking responsibility for customer satisfaction and loyalty

• Initiating Action: Taking prompt action to accomplish objectives; take action to achieve goals beyond what is required; being proactive.

• Planning and Organizing: Establishing courses of action for self and others to ensure that work is completed efficiently

• Stress tolerance: Maintaining stable performance under pressure or opposition; handling stress in a manner that is acceptable to others and to the organization

• Data entry

• Intermediate use in various computer applications.
  

• Proficient in various computer applications including Microsoft Office Suite

Works in an office setting with moderate noise

Selection

This classification has been identified as having a role in the development of ADA compliant technologies and for which the incumbent agrees to follow County policies to the best of their abilities in order to meet these obligations.

No

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

This is not intended to be an all-inclusive list of job-related responsibilities, duties, skills, requirements or working conditions. Other duties may be assigned based on business need and the supervisor’s request. Mecklenburg County reserves the right to revise the job description at any time. Designated positions may be required to assist in emergency and/or disaster situations.

Mecklenburg County requires proof of COVID-19 vaccination as a condition of employment for any new Mecklenburg County employees.

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