Marvel at the dancers on a rooftop above a full orchestra and choir. Delight in the smiles of our youth as they walk hand-in-hand, squealing over the pleasure of a cold ice cream cone on a sunny summer day. Form bonds that cross backgrounds and beliefs, abilities and nationalities. Fill your summer with art and passion. Work joyfully. Discover Interlochen.

Interlochen Center for the Arts is seeking Patron Services Staff for the upcoming camp season. The dates of employment are 6/12/23-8/19/23. The stipend is $1,994. Housing and all meals are included during the employment dates.

Spend your summer directly engaged in concert operations for all Interlochen Arts Festival performances! From classical giants like Joshua Bell to country hits like Reba McEntire, to pop and rock stars like Diana Ross, The Avett Brothers, Harry Connick Jr., and Earth, Wind and Fire. You will be entrenched in every aspect of concert services and ticket sales.

As a member of the Patron Services team you will provide quality customer service that exceeds guests’ expectations in box office and front-of-house concert services.This position requires professional interaction with guest artists, patrons of all levels, and an ability to work efficiently, accurately and effectively under pressure. The ability to communicate with respect and diplomacy is essential to this position.

Major Responsibilities:

• Assist with all facets of the daily operations of the box office, processing patron ticket orders over the phone and at the walk-up window using computerized ticketing software

• Assist with front-line operational excellence, including customer-facing interactions and front-of-house direction of events

• Exhibit excellent conflict management skills, while working within the framework of company policies

• Deliver a world-class, safe and memorable experience for all guests

• Maintain crowd control and entry safety checkpoints, especially during high-occupancy times

• Assist in the oversight of concert operations: coordinate volunteer ushers, address concert patrons’ needs, set-up venues, distribute concert programs, coordinate patron shuttle cart operations at performances, provide security for visiting artists and patrons

• Will work in the box office and multiple indoor and outdoor venues at Interlochen Center for the Arts; will take part in the venue set up to include deployment of equipment up to 50lbs

• Other duties as assigned

Make this your best summer ever. See what’s waiting for you at Interlochen.

More information about Interlochen Center for the Arts:

A global destination for artists and arts enthusiasts, Interlochen Center for the Arts nurtures creativity through five dynamic platforms: Interlochen Arts Camp, the renowned summer arts program; Interlochen Arts Academy, the nation’s premier fine arts boarding high school; Interlochen Presents, a producer of more than 600 annual performances by internationally celebrated guest artists, Interlochen students, and faculty; Interlochen Public Radio, two listener-supported, 24-hour public radio stations (classical music and news); and Interlochen College of Creative Arts, a convener for lifelong learning in the arts.

Since 1928, Interlochen’s mission to inspire people worldwide through excellence in the arts and education has produced generations of purposeful creative lives. For more information, visit interlochen.org. Follow Interlochen on Twitter, Instagram, Facebook, and YouTube at @interlochenarts.
Experience and Skills:

• Ability to remain calm in stressful, high-pressure situations, resolving conflict in a diplomatic manner

• Must have exceptional customer service skills and be very comfortable working with the public

• Must be able to adapt to a fast-paced and dynamic working environment

• Learns quickly, and confidently - makes quick decisions in stressful situations

• Must be proficient in the use of various forms of technology in that they can quickly learn and execute job dependent functions

• Stand and sit for extended periods of time and lift up to 50 pounds

Required Items to Upload on Your Application:

• Resume
• Cover Letter

Safeguarding our students, guests, and employees is a valued mission within Interlochen Center for the Arts. As a condition of employment, Interlochen Center for the Arts requires all new hires to receive various vaccinations, including the influenza and COVID-19 vaccines, barring an approved exemption. Prior to beginning employment, all employees must be fully vaccinated against COVID-19 and all new hires will be required to submit proof of vaccination prior to their start date.
Benefits:

• Housing in a shared living space is included
• All meals (when dining services is open to employees) are included
• Discount on performances and at our on campus store, The Scholarshop

Interlochen Center for the Arts provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, ethnicity, national origin or ancestry, gender, gender identity or expression, sexual orientation, religion (religious creed), age, disability status, genetics, pregnancy, protected veteran status, or any other characteristic protected by federal, state or local laws.
EEOC Voluntary Self-Identification of Protected Veteran Status
Voluntary Self-Identification of Disability

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.





From: Interlochen Center for the Arts