Your Payroll Department (YPD), a division of Kaizen CPAs + Advisors, provides payroll, HR, Workers Comp, 401K, Time and Attendance and General Ledger solutions to its clients. YPD is part of a licensed CPA firm helping clients maximize their profit potential while achieving and exceeding their business growth goals through its related divisions of accounting, information technology and financial services.

At YPD we care about each and every employee as a person. Finding a position that fits your personal and professional needs can be a challenge. At YPD, you will find a team of professionals ready to encourage and celebrate your achievements and successes, whether they are personal, such as running a half-marathon, or professional, such as attaining your CPA certificate. You will also find, that we:

• Offer a flexible work environment
• Offer a fun, relaxed, family-friendly atmosphere
• Dress in business casual attire year-round
• Give back to the community through various charitable activities such as hosting blood drives, participating in adopt-a-family programs, and other acts of philanthropy
• Gather together to attend social events and activities such as dinners, plays, baseball games, and other recreational activities

As a YPD Payroll CSR, you support your assigned payroll clients, process payrolls for assigned clients, ensure accuracy of employee set ups, check work prepared by fellow CSRs. You report to the YPD Operations Lead.

Primary Objective: You will process payrolls and manage 100-150 clients’ needs regarding employee set up, processing payrolls and producing reports that fit clients’ needs. You will be responsible for coaching your clients on their use of our payroll software and related payroll systems.

Secondary Objective: You will be responsible for keeping up-to-date on your own knowledge of our payroll software and related payroll systems.

You will:

• Process payrolls for assigned clients and coach clients in use of our software systems
• Troubleshoot problems arising with payroll software and payroll related systems
• Support clients in use of time & attendance software/hardware
• Work with a team to revise our procedures to respond to external changes like software changes and law changes

Daily/Weekly Tasks include:

• Ensure all submitted payrolls are processed completely and accurately
• Ensure assigned clients are billed appropriately
• Initiate client correction runs
• Manage your day/week so that all daily, weekly, monthly, quarterly and annual processes are timely and accurately completed
• Respond to and resolve client inquiries in a timely manner
• Coach clients on use of payroll software as needed
• Upload retirement plan data
• Support internal accounting staff needs

The ideal candidate will also possess the following skills:

• Tech savvy - quick learner who is comfortable with technology and able to problem-solve issues where software is not intuitive
• Ability to work well and quickly under pressure
• Strong 10-key typing skills
• Excellent customer service experience
• Open to change and willing to learn

Your Payroll Department (YPD) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.