All the benefits and perks you need for you and your family:

• Benefits from Day One
• Paid Days Off from Day One
• Student Loan Repayment Program
• Career Development
• Whole Person Wellbeing Resources
• Mental Health Resources and Support

Our promise to you:

Joining AdventHealth Central Texas and AdventHealth Rollins Brook is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth Central Texas and AdventHealth Rollins Brook is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: Full Time

Shift: 3pm-11:30pm and rotating weekends

Location: AHCT 2201 S Clear Creek Rd., Killeen, TX 76549

The community you’ll be caring for:

• Located in the heart of Texas, AdventHealth Central Texas and AdventHealth Rollins Brook provide care for the citizens of Bell, Coryell and Lampasas counties.
• Both AdventHealth Central Texas and AdventHealth Rollins Brook are committed to reinvesting in the community by offering the services, technologies, and facilities to set the standard with the continually changing healthcare industry.
• As a member of our team of more than 1,000 employees you will enjoy competitive salaries, exceptional benefits and opportunities for growth while working in an environment that is centered around our mission of Extending the Healing Ministry of Christ.

The role you’ll contribute:

The PBX Communications Specialist is responsible for operating the Facility switchboard consoles and for circulating applicable communications via mass paging systems for the region – in a high call volume setting. Performs most hospital overhead paging, monitors and responds promptly to all codes and alerts, fire alarms, tests and drills, and emergency situations-using proper procedure, and promptly answers and forwards all phone calls, internally and externally, to the proper extensions or persons. Responsible for communication of critical emergency response teams, as required. Responsible for facilitating paging of chaplains and various on-call teams for various areas. Provides directory assistance services for staff, patients, families and physicians, as requested. Records daily events on various report logs. Facilitates and screens international call requests. Effectively demonstrates the mission, vision, and values of AdventHealth throughout each and every interaction.

The value you’ll bring to the team:

• Meets call / customer service-centered standards.
• Answers and transfers incoming calls both timely and accurately - following call processing procedures
• Responds quickly and accurately to all Codes, Alerts, Drills and Testing following proper
• procedures
• Documents all event details timely and accurately
• Executes all communications timely and accurately

The expertise and experiences you’ll need to succeed:

Minimum qualifications:

• High school graduate or equivalent.
• One (1) year PBX switchboard/operator, call center – high call volume environment, clerical/administrative, hospitality, and/or customer service-focused experience

Preferred qualifications:

• High school graduate or higher education obtained
• Two (2) years PBX switchboard/operator, call center – high call volume environment, clerical/administrative, hospitality, and/or customer service-focused experience
• One (1) year experience in a hospital and/or a medical / healthcare setting