The Performance Improvement Manager is responsible for the development, implementation, and management of the Quality Improvement and Risk Management programs. Oversees the implementation of the QI and Risk Management programs throughout the organization's delivery system.

Description:

The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position.

• Develops and implements the QI program including the plan, NIATX model, committee structures and teams.
• Assists in the development of uniform clinical and administrative procedures (general program standards, administrative, QI, RM, etc.)
• Assists in the development of data system designs and forms for the collection of quality improvement, risk management, and outcomes data.
• Conducts annual quality improvement and risk management evaluations for the Executive Staff Team and the Board of Directors.
• Develops and implements the risk management program including incident reporting, follow ups, and risk management plan.
• Report all required incident reports to external agencies (eg - CARF, DCF, CFBHN, DOC, and County) within required timeframes.
• Summarizes QI and RM data for trends, patterns, problems, and opportunities to improve care for review and recommendations by the QI Committees.
• Ensures high risk and unusual events are monitored concurrently and retrospectively.
• Conducts root cause analysis on indicated events.
• Facilitates with the VP of Business Development the insurance claims for medical malpractice and professional liability with insurance carriers and attorneys.
• Coordinating accreditation pre-survey and survey preparations.
• Uses data gathered to demonstrate regulatory compliance and appropriate management of risks.
• Conduct trainings on risk management in new employee orientation and annually as well as on quality improvement as indicated.
• Provides coverage for the Health Information Management department when the Medical Records staff are unavailable including record retrieval, subpoenas, etc.
• Provides coverage for Corporate Compliance Officer when CCO is unavailable.
• All other duties as assigned.

Education and Experience:

• Bachelors degree with minimum of 2 years of experience in a similar role (additional related experience may be substituted for educational requirements).
• Must be able to pass background and drug screen prior to start date.

Knowledge, Skills & Abilities:

• Strong Computer skills including Windows, Word, Excel or other spreadsheet, and basic knowledge of a database program.
• Knowledge of quality improvement and risk management techniques and tools.
• Knowledge of data management techniques.
• Be comfortable with writing reports, data entry, and providing trainings.
• Ability to establish and maintain effective positive, productive working relationships with other employees and the public.

Job Type: Full-time (Exempt).

Benefits: • 403(b) with company match • Medical, Dental and Vision Eligibility 1st of month after 30 days • Employer Paid Short Term Disability • Paid time off • Life insurance • Up to 10 paid holidays • Pet insurance • Assistance with certification and licensure.

Schedule: • 40-hour week / Normal Business Hours.

Cove Behavioral Health is a nonprofit organization with over 48 years of providing behavioral health treatment services to the greater Tampa Bay area. COVE will offer you opportunities that you wouldn't have with other organizations, once you become one of our team mates. Cove Behavioral Health is a HRSA approved site and you may be eligible to apply for Public Service Loan Forgiveness. We also offer free Clinical Supervision, Tuition Reimbursement, CEU's, and many other ways to show appreciation to our teammates! COVE is a full-service provider of SA services. We are Nationally Accredited and have won numerous national and state awards for premier services. We serve all ages and take all insurances. We have board certified MD's that will provide a consultation of what an individual plan might look like when people don't know what to do, much like other Doctor consultations. We have a private adult detox and are known for our specialties in pregnant women and women's services, Opiate Addiction treatment, residential treatment and community prevention as Centers of Excellence.

At Cove Behavioral health we value diversity and inclusion. Cove Behavioral Health provides equal employment and advancement opportunities to all individuals, in accordance with Title VII of the 1964 Civil Rights Act. Employment decisions at Cove will be based on merit, qualifications, and abilities. Cove does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, or any characteristic protected by law. Cove will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in an undue hardship. Cove is an Equal Opportunity Employer and a Drug & Tobacco Free Facility.