REQUIREMENTS AND PREFERENCES

The functions listed below are those that represent the majority of the time spent working in this class. Management may assign additional functions related to the type of work of the job as necessary.

• Assists customers with general and specific information concerning permitting and licensing activities in the areas of consumer protection, environmental protection, construction licenses and permits, planning and developmental reviews, building code enforcement violations, elevator safety, as well as zoning and land use regulations, and right-of-way permits.
• Assists customers in person, electronic mail, correspondence, and on the phone pertaining to cashier functions and cash handling.
• Assists customers in person, electronic mail, correspondence, and on the phone by reviewing Online applications and monitors for accuracy and completeness before it is sent to the agency for approval; reviews, processes and enters new license application into proper database.
• Processes payments, screens phone calls and directs customers to the proper agency or personnel that can assist them; provides information to the general public regarding elevator regulations, building permits, renewals and other related information.
• Plans, organizes and schedules meetings, if needed.
• Updates State contractors’ information prior to pulling a permit in the unincorporated areas of Broward County.
• Review, receive, and prepare permit applications, construction plans and supporting documents and various types and mails out letters of approval/disapproval; sends notification to Contractors and Property Owners, and scans files into database.
• Inputs total daily number of customers seen; ensures that there are adequate amounts of necessary forms and supplies at the work stations; date stamps and files electronic signature pages that are required for projects that are filed through the E-permitting procedure. Performs related work as assigned.

Fluent in Spanish and/or Creole (Speak, read and write)
1+ year of County Specific Software experience (Posse)
2+ Years experience in Construction related industry

DUTIES AND RESPONSIBILITIES

The functions listed below are those that represent the majority of the time spent working in this class. Management may assign additional functions related to the type of work of the job as necessary.

Assists customers with general and specific information concerning permitting and licensing activities in the areas of environmental protection, construction licenses and permits, planning and developmental reviews, impact fees, as well as zoning and land use regulations, and right-of-way permits.

Assists customers in person and on the phone by reviewing online applications and monitors for accuracy and completeness before it is sent to the agency for approval; reviews, processes and enters new license application into proper database.

Prepares official correspondence to the State of Florida's Licensing Division and other Florida counties regarding contractor's licenses, test scores and good standing with Broward County.

Processes payments for a variety of different agencies; screens phone calls and directs customers to the proper agency or personnel that can assist them; provides information to the general public regarding elevator regulations, building permits, renewals and other related information.

Plans, organizes and schedules monthly meetings; prepares and submits monthly meeting agendas and minutes.

Updates State contractors' information prior to pulling a permit in the unincorporated areas of Broward County and, as custodian of records for the Licensing Division, attends court for license and unlicensed activity subpoenas.

Prepares the application prior to board review and attends board hearings; enters the board's decision, types and mails out letters of approval/disapproval; sends approved applicants' data to testing company, scans files into database.

Inputs total daily number of customers seen; ensures that there are adequate amounts of necessary forms and supplies at the work stations; date stamps and files electronic signature pages that are required for projects that are filed through the E-permitting procedure.

Performs related work as assigned.

WORK ENVIRONMENT

Physical demands refer to the requirements for physical exertion and coordination of limb and body movement.

Performs sedentary work that involves walking or standing some of the time and involves exerting up to 10 pounds of force on a regular and recurring basis or sustained keyboard operations.

Unavoidable hazards refer to the job conditions that may lead to injury or health hazards even though precautions have been taken.

None.

SPECIAL INFORMATION

County Core Competencies

• Collaborates: Building partnerships and working collaboratively with others to meet shared objectives.
• Customer focus: Building strong customer relationships and delivering customer-centric solutions.
• Instills trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity.
• Values differences: Recognizing the value that different perspectives and cultures bring to an organization.