Oversees the effective and efficient operation of the permitting process ensuring timely processing of applications and timely issuance of permits. This position shall provide advanced technical assistance and excellent customer service to the general public. Supervises the day to day activities of personnel engaged in receiving, processing and issuing permits and licenses. Work is performed under the supervision and direction of the Division Manager.

• Supervises assigned staff: responsible for the selection, training, development, discipline, safety and appraisal of assigned employees.
• Serves as a supervisor over Development Techs, which includes organizing and prioritizing staff duties, delegating assignments to staff, monitors the quality and efficiency of operational activities related to permit front counter, facilitates communication between permit counter and other city staff.
• Plans, organizes, and assigns the review of various permits to technical and administrative staff ensuring efficient and timely processing and issuance.
• Demonstrates a continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality customer service.
• Maintains and updates the training manual as required.
• Reviews and approves the issuance of contractor licenses.
• Acts as the central point of contact for all permits processed by the department.
• Processes electronic permit submittals.
• Provides exceptional customer service assistance, problem solving and /or complaints by all forms of communication and forwards on to appropriate staff for resolution.
• Acts as workflow coordinator to both applicants and staff.
• Develops quality control procedures and reports to validate permitting data.
• Performs basic administrative duties including written reports, memorandums, letters and electronic correspondence.
• Maps and interprets process flows and recommends improvements. Assists programming of new workflows and updating existing.
• Supervision may be exercised over subordinate clerical personnel

(These essential job functions are not to be construed as a complete statement of all duties performed. Employees will be required to perform other related duties as assigned, including City-directed work assignments in the event of a declared emergency.)

• Ability to plan, organize and use mature judgement in evaluating situations and making decisions in accordance with established policies.
• Ability to establish and maintain effective working relationships with employees and the public
• Skilled in business system applications, databases and standard software (word, excel, power point, etc.)
• Skilled in customer service with ability to communicate clearly and effectively, both in person and in writing.
• Knowledge of laws and ordinances affecting contractor licensing, occupational licensing, and land use and development processes.
• Knowledge of operations and practices of local government; ability to analyze and interpret department functions, procedure and policies.
• Advanced knowledge of administrative services and office management practices.
• Analytical and research skills; ability to ascertain priorities and meet deadlines and objectives.
• Strong organizational, time management skills and ability to handle multiple projects at the same time .

Education and Experience:

• High School diploma/GED.
• Three (3) years of experience directly related to construction permitting.
• Two (2) years in a supervisory or lead capacity role is preferred.

(A comparable amount of relevant training, education and/or experience may be substituted for the above qualifications.)

Licenses and Certifications:

• Possession of or ability to obtain a valid Florida driver's license by date of hire.
• Possession of or ability to obtain ICC Permit Technician Certification within 1 year of employment

All benefits are effective the 1st of the month following 30 days.

Aetna – Health Insurance

The City offers eligible employees the choice of 2 Open Access In Network plans and 1 Open Access PPO Plan. Premiums and co-pays are dependent upon your plan choice.

Cigna Dental– Dental Insurance

The City's dental plan is a PPO plan providing eligible employees with in network or out of network options. You are entitled to two (2) preventive care treatments per calendar year (6 months apart). There is a $1,500 lifetime maximum for Orthodontia (children up to age 19). Premiums will depend on which tier you choose.

EyeMed Vision Care – Vision Insurance

The City's vision plan allows eligible employees to stay in network or go out of network. Your co-pays will vary depending on the network you use. You are entitled to an exam, frames and lenses once every 12 months.

Cigna Life - Life, Voluntary Life, Dependent Life Insurance

The City offers eligible employees a basic term life insurance benefit equal to their annual salary up to a $75,000 maximum at no charge. You can purchase additional voluntary life insurance for yourself and your dependents.

Cigna – Short Term Disability

The City provides short term disability coverage to all eligible employees at no cost to the employee. This coverage is used in the event of an accident or illness outside of work. The plan pays 66.67% of your weekly salary up to a maximum of $1,000. Benefits begin on the 31st day of your disability. The City offers a buy-up to the Short Term Disability Benefit with a 7 day wait period.

E-Flex – Flexible Spending Account

A flexible spending account helps you pay out-of-pocket medical, dental, eye care, daycare and other expenses, with tax deferred money deducted from your paycheck each payroll. The maximum annual election is $2,500.00. Over-the-counter medications must be accompanied by a doctor's prescription although other medical supplies will still be eligible for reimbursement. This is a voluntary benefit.

Trustmark– Supplemental Polices

Trustmark Insurance Company offers voluntary supplemental Critical Illness/Cancer, Accident and Universal Life policies which are paid for by the employee.

LifeLock Benefit Solutions

Protect your personal information and defend against attacks with 24/7, proactive identity theft protection from LifeLock. This is an employee paid voluntary program.

ICMA-RC - Deferred Compensation Plans

The City offers eligible employees the opportunity to enroll in a deferred retirement plan. The money that is deducted from your paycheck each payroll is put into this account and is tax deferred at the end of the year. One-on-one meetings with each company are held quarterly so employees can speak with the representative confidentially on preparing for their retirement. This is a voluntary program.

Florida Retirement System – FRS

Eligible employees are enrolled in the Florida Retirement System with an 8 year vesting period. Employees contribute 3% of their gross earnings per payroll which is subject to change with the IRS.

Cigna – Employee Assistance Program

The City offers this program to all employees. This is a confidential counseling program for employees and their families. The City pays for 3 visits and if you choose to continue, you would use the specialist co-pay on your insurance plan. Counseling can include stress, alcoholism, family problems, marriage difficulties, financial trouble, depression, work/life and more.

VPI - Veterinary Pet Insurance

The City offers Pet Insurance as a voluntary benefit. This benefit is not payroll deducted.

Florida Prepaid College Board

Employees are eligible to enroll in college savings programs as well as 529 plans.

Educational Assistance Program

Employees are eligible for job-related or degree required educational assistance reimbursement up to $2,500 per fiscal year (subject to the availability of funds).

Paid Holidays

The City observes 12 paid holidays per year.

Sick Leave and Annual Leave

Full time employees accrue eight (8) hours per month starting on the first day of employment. Accruals and usage will appear on your pay stub each payroll. Full time employees accrue annual leave (vacation) bi-weekly, based on years of service.

Sick Leave Incentive

Employees receive an incentive of up to four (4) days per calendar year for every 250 hours remaining in their sick leave bank. Sick leave incentive days cannot be carried over to the next year.

Personal Leave

Employees are eligible for a maximum of two (2) personal leave days per calendar year when they have accrued 96 or sick more hours. This leave is approved by the department director through the department leave approval process.

Bereavement Leave

Employees are entitled to five (5) days of bereavement leave in the event of the death of an immediate family member. Employees should check the personnel policy or union contracts, whichever is applicable, for the definition of an "immediate family member".