Job description

SUMMARY

Under direct supervision, installs, configures, troubleshoots, repairs and upgrades network and end user personal computer hardware, software and peripherals; and performs other related duties as assigned.

STATE OF EMERGENCY

When normal operations of City departments are suspended or interrupted due to a declaration by the Mayor that a state of emergency exists, all employees will be deemed critical by the City. For the preparation and/or continuation of emergency operations or for special work detail, employees deemed necessary shall be required to work. This is a condition of employment.

DUTIES AND RESPONSIBILITIES

1. Installs, configures, upgrades, maintains and troubleshoots end user computers and peripherals.

2. Responds to inquiries instruct end users on site or over the telephone in the safe and efficient use of their computers and programs.

3. Maintains notes and logs on computer assistance provided, computer settings, and computer asset inventory database.

4. Installs connectivity to network and/or relocates existing hardware to accommodate end user’s relocation within various departments.

5. Configures personal computers for new employees.

6. Performs other related duties as assigned.

KNOWLEDGE, SKILLS AND ABILITIES (Based on area of assignment)

• Knowledge of City, federal and state laws, rules and regulations related to telecommunications and computer information services.

• Knowledge of installation, maintenance, troubleshooting and repair of a variety of end user and network computer operating systems.

• Knowledge of software installation, set up, configuration specific to needs of end user.

• Knowledge of basic general office systems that interface with peripheral computer equipment.

• Skill in responding to telephone or onsite inquiries related to computer and software problems

• Skill in diagnosing and correcting user computer problems.

• Skill in utilizing customer service techniques when responding to inquiries and complaints.

• Ability to establish and maintain effective working relationships with those contacted in the course of work.

PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT

Work involves moderate to heavy work in an office setting. There is frequent need to stand, stoop, walk, climb, crawl, sit, lift heavy objects (up to 25 pounds) and perform other similar actions during the course of the workday. The City of West Palm Beach promotes and maintains a drug/alcohol free work environment through the use of mandatory pre-employment and random drug testing for certain employees.

MINIMUM QUALIFICATIONS

High School Diploma or GED (education will be verified using the “Education Requirements” listed below) and six (6) months of related technical experience repairing, supporting and installing computers, or any equivalent combination of training and experience.

Associates degree or technical school with a major in Computer Science, Information Technology, or Programming is high desirable.

A current and valid Florida driver’s license is required. For application purposes, a valid driver’s license from any state (equivalent to a State of Florida Class E) may be utilized; with the ability to obtain the State of Florida driver’s license within thirty (30) days from date of employment.

Education Requirements

To be considered valid (or verified) for position qualification purposes, and consistent with City Hiring Policy 4-5, a High School, GED or equivalent diploma, and all higher education degrees or certifications must have been issued by:

a) a public education institution in the State of Florida or any State or Territory of the United States; or

b) an institution accredited by an accrediting organization that is recognized by the Florida Department of Education or the U.S. Department of Education; or

c) an institution that is accredited by an organization that is recognized by the Council for Higher Education Accreditation (CHEA); or

d) an institution whose degree or certification is accepted by institutions identified in either a, b or c above for the purpose of admission to institutions identified in either a, b, or c above.

International degrees will be evaluated to determine if they satisfy qualification requirements

Working Hours: 8:00 AM to 5:00 PM

Days Working: Monday through Friday, but may be r to work late, and work weekends for special projects

Reporting Location: 401 Clematis Street, IT 4th Floor, City of west plam beach, FL.

Job Types: Full-time, Contract

Pay: $21.66 per hour

Experience level:

• 3 years

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• West Palm Beach, FL 33401: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Help desk: 3 years (Required)

Work Location: In person

colinoncars.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, colinoncars.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, colinoncars.com is the ideal place to find your next job.