Job description

Ready to join a growing company whose work profoundly impacts people's lives in their community, who offers an excellent learning environment, opportunities to advance and the ability to work alongside talented business leaders/professionals? CareStar Personal Services is currently seeking a Personal Services Manager in the Personal Services department and for providing management of the Personal Services Department by utilizing in-depth knowledge of company functions to effectively deliver great customer service to external clients.

THE POSITION

CareStar is looking for motivated individuals who/to:

• Directly supervises and oversees staff, including hiring, firing and providing performance evaluations, as well as identifying individual development goals and objectives.
• Maintains open and direct contact with program staff personnel.
• Ensures staff maintains compliant, up-to-date training and immunization records.
• Schedules staff to ensure coverage for clients and responsibilities to be performed without interruption.
• Maintains all certifications necessary in each state where business is conducted.
• Develops, drives and maintains client satisfaction metric achievement.
• Makes decisions for elevated situations or issues that arise and resolves them accordingly.
• Makes and receives calls, including availability for “after hours” calls, to address issues, as well as assess eligibility of participants according to program-specific criteria and timeframes.
• Builds and maintains working relationships with current and potential referral sources.
• Determines Company's willingness and ability to provide or reject services for prospective clients.
• Possession of, or working toward completion of, Bachelor's Degree within one (1) year and at least one (1) year experience in the healthcare field, or some combination thereof.
• If working toward a bachelor's degree, it is expected to be earned within one (1) year of the position start date.
• At least one (1) year of experience in telephone customer service and management preferred.
• Ability to provide excellent customer service, including effective interpersonal, verbal and written communication skills, independently and as part of a team.

THE LOCATION

This position is open in Statewide.

THE COMPANY

CareStar was founded in 1988 in Cincinnati, Ohio with the mission to Improve Communities by Improving Lives. We continue to be an industry leader in the field of Long-Term Care Case Management, Assessment, Population Health Management and Innovative Software Development Solutions.

WHY YOU SHOULD APPLY

• Remote working opportunities.
• Shared ownership benefit through the CareStar Employee Stock Ownership Plan (ESOP).
• Competitive salary based upon experience, education and knowledge.
• Comprehensive benefits package with medical, dental, vision, and life-insurance.
• 401(k) with a generous Safe Harbor company matching contribution.
• Paid vacations and 10 holidays per year.

Come be part of a team that values and challenges you! If these responsibilities, qualifications and benefits catch your interest, apply today at CareStar's Career page at www.carestar.com/careers.

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