Job description

New England Life Care (NELC) is of the fastest growing home infusion therapy services company in New England and is the region’s only non-profit home infusion provider. NELC is a hospital collaborative serving more than 60 hospital systems in Maine, New Hampshire and Massachusetts. NELC was created by local hospitals to ensure their patients have access to a provider that reflects their commitment to excellence in patient care, quality and service. Like our owner hospitals, NELC provides patient focused care.
New England Life Care has and continues to build a diverse, inclusive and authentic workplace, so if you’re energized by this opportunity, but your past experience doesn’t support every qualification in the job posting, we encourage you to apply! You still may be the person we are looking for!

NELC is hiring a Full-Time Remote Pharmacy Laboratory Technician to join our growing team!

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JOB SUMMARY*_: This person(s) in this position is responsible for the coordination of tracking, entry and reporting of patient specific clinical laboratory data.

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**Only hiring remotely in the following states:* Arizona, Connecticut, Florida, Maine, Massachusetts, Maryland, New Hampshire, North Carolina, Ohio, Rhode Island, Texas, and Vermont**

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Benefits:*

• Career Ladder
• Health Insurance
• Dental Insurance
• Vision Insurance
• Generous employer-matched 403b savings program
• Company paid: Life insurance, Short- and long-term disability insurance
• Paid Time Off
• And much more!

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Primary Job Responsibilities:*

• Obtains patient laboratory results in accordance with NELC Policies and Procedures (CO2029, PCS-S018)
• Accurately documents patient laboratory data into NELC EMR for tracking and trending purposes.
• Works with Home Health agencies to maintain appropriate laboratory draw schedules.
• Informs Clinical Pharmacist of lab data which is outside expected parameters.
• Updates NST daily, via email, as to status of lab draws for TPN patients
• Faxes lab results to appropriate patient care providers and appropriately documents in EMR.
• Works collaboratively with other lab technicians to complete daily workload across all branches
• Accurately updates patient “To Do” in managing tracking of patient laboratory results

Additional Job-Related Duties:

• Assists in the development and implementation of new programs and educational seminars that will enhance NELC’s ability to meet the health care needs of the community served by the hospital.
• Follows NELC policies and procedures in the normal conduction of company business.
• Assures that professional practice complies with state and federal regulations including, but not limited to HIPAA Privacy and Security regulations and NELC’s Corporate Compliance Program.
• Ensures that confidentiality of patient information is maintained in accordance with state and HIPAA Privacy and Security regulations.
• Participates in company Performance Improvement Program via appropriate completion of Occurrence Reports and Customer Complaints, assisting in the auditing of records as requested and offering recommendations for improvements based on trends noted.
• Effectively communicates both verbally & in writing inside and outside the organization; selects appropriate means of communication; questions to seek clarification and understanding; maintains confidentiality; listens actively to others; conveys appropriate information to others.
• Takes the initiative to meet internal and external customer needs in a timely and courteous manner; maintains a high level of customer satisfaction; follows up on customer complaints/concerns.
• Establishes and maintains good working relationships; shows respect and concern for the feelings of others; interfaces effectively with all levels of the organization; focuses on situations rather that personalities in relating to others; works cooperatively within a group; accepts constructive feedback.
• Displays good judgment; takes the initiative rather than waiting to be told; make practical suggestions; learns from past experiences and uses those insights to handle new situations effectively; defines problems logically and develops appropriate solutions; uses creative approaches.
• Completes appropriate amount of work in a timely manner without jeopardizing quality; uses time effectively to consistently accomplish objectives and meet deadlines; organizes workload for requirements of the job; sets priorities and discriminates between important and unimportant matters; anticipates needs/problems; maintains attention to detail.
• Demonstrates fiscal responsibility through the efficient use of company resources and timely completion of company expense reports.
• Participates in orientation and training of new personnel as needed.
• Participates in ongoing professional development via regular attendance at department meetings, branch in-services and other educational programs pertinent to his/her job.
• Performs other duties / projects as assigned by direct supervisor.
• Adheres to NELC’s professional appearance standards

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Educational Requirements:*

• High School Diploma, or equivalent.
• Previous experience within a pharmacy or healthcare related environment.

Regulatory Requirements:

• Knowledge of HIPAA Privacy and Security requirements preferred

Skills:

• Excellent customer service skills.
• Excellent communications skills.
• Excellent organizational skills.
• Ability to work independently as well as part of a team.
• Practical experience with microcomputer systems and applications to include Microsoft Work and Excel
• Practical experience with document scanning, labeling and sorting preferred.

EOE

Job Type: Full-time

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