Job description

The safety and wellbeing of our customers and employees is our top priority. Most of our Corporate office operates remotely as we continue to closely monitor COVID-19 updates at the national and local levels (some positions may operate on-site).

Populus is an amazing company where our employees stay because they love their teams and the growth opportunities. Additionally, we offer a competitive 401K match, a generous paid time off package, and Health Benefits.

Our mission is to provide a broad range of quality financial products and services delivered with best-in-class customer service. We work and lead with integrity, and we celebrate employees who exemplify our values. Come join our team!

ACE Cash Express is currently recruiting for a Regional Security Associate. We are seeking candidates who enjoy a fast paced and high energy social environment and prefer to be in a challenging yet rewarding role. The Regional Security Associate is responsible for providing Security and alarm related support to our internal customers and external vendors. Support will be delivered via telephone, OSS tickets, and email. Additionally, the Regional Security Associate will serve as the security advisor for an assigned area providing guidance, support, and incident mitigation strategies. This position reports to the Physical Security Manager.

Major Responsibilities

• Addresses technical and procedural inquiries from ACE locations including diagnosis of security/alarm hardware.
• Assists field leadership with security related coding and inquiries.
• Schedules and monitors vendor technician support calls and ensures timely response to escalated issues.
• Promotes security training and initiatives to an assigned region.
• Serves as the security advisor, providing guidance and recommendations to an assigned region.
• Achieves satisfactory performance in common support center metrics.
• Demonstrates a commitment and dedication to exemplary customer service.
• Partners with regional leadership providing support of critical incidents.
• Acts as a liaison with local, state, and federal law enforcement officials.
• Works an on-call rotation

Key Competencies

• Oral and written communication
• Enthusiastic and excited to provide outstanding customer service
• Patient
• Organized
• Ability to multi-task
• A security mindset
• People oriented

Minimum Qualifications

• High school diploma or equivalent required
• Prior Military, Law Enforcement, or Security experience a plus
• Minimum of one-year experience in the Security industry and/or experience working in a Security/Alarm Services environment
• Must be proficient with computer usage, and be able to accurately enter data and notes
• Experience documenting incoming calls via computer applications/databases is required

Physical Demands

The position is required to stand, walk, stoop, crouch, use hands to finger, handle or feel objects, reach with arms and hands, and to have appropriate vision to see up close and at a distance with ability to adjust vision and focus. The employee may occasionally lift or move up to 15 pounds. May require some overtime work.  

Position Type/Expected Hours of Work

This is a full-time position, days and operational hours are Monday through Saturday, 5:30 a.m. to 10:00 p.m. CT. This position requires shift work which may include after hours and weekend work.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in some work environments can be moderate. This position is 100% Remote.

Disclaimer

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted, as a comprehensive inventory of all duties, responsibilities, qualifications required of employees assigned to this job.

EEO Statement

Populus Financial Group is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. In compliance with applicable law, Populus Financial Group does not discriminate against any applicant or employee on the basis of race, color, religion, creed, sex, sexual orientation, gender (including gender nonconformity and status as a transgender or transsexual individual), national origin or ancestry, ethnicity, age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, pregnancy status, or any other protected classification. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotions, discipline, compensation, benefits, and termination of employment.

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Experience level:

• 1 year

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• On call
• Weekend availability

Work Location: Remote

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