Plastic Surgery Patient Concierge

Full Time
Los Angeles, CA 90069
Posted
Job description

Job description

Qualifications:

  • Minimum 2 years of working in plastic surgery and/or dermatology office.
  • Professional demeanor and appearance
  • Works well with others in a collaborative effort to ensure flow of office is maintained
  • Execution and follow through essential in daily tasks
  • Possesses excellent interpersonal and written skills
  • Exercises sound decision making and capable of self-directing
  • Exceptional organizational, critical thinking and multi-tasking skills
  • Eager to learn, diligent, compassionate, and detail-oriented

Responsibilities:

  • Empower patients to make confident decisions to undergo plastic surgery both surgical and non-invasive.
  • Answer all incoming calls in and efficient and timely manner, redirecting calls to appropriate staff.
  • Confirm appointments and manage overall schedule on a daily, weekly, monthly basis.
  • Coordinate surgeries: surgery scheduling with surgical facility, post-operative appointments, consents, and pre and post-operative instructions.
  • Confirm that all PreOp requirements/paperwork are complete, and that PreOp information is sent to the appropriate surgery facility within given time frame
  • Follow up with patients after surgeries and procedures to ensure their needs are met, as well as potential patients via lead management software
  • Create invoices and collect and record payments.
  • Coordinate with suppliers and vendors to provide materials needed for the practice.
  • Check phone and email messages regularly and return calls in a timely manner
  • Respond to social media and website inquiries quickly
  • Respond to patient needs quickly and proactively
  • Develop and coordinate marketing strategies with Marketing Director
  • Update information and photos on physician’s social media website for marketing purposes
  • Administrative duties as necessary
  • Clean rooms, autoclave, and assist with in office procedures
  • Back office inventory
  • Daily follow through with lead management system
  • Acccounts payable and receivable as needed

Job Type: Full-time Pay: $20.00 - $24.00 per hour

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Benefits:

  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 8 hour shift

Experience:

  • Medical Office Experience: 2 years (Required)
  • Plastic Surgery: 1 year (Required)
  • EMR Systems: 1 year (Required)

Work Location: One location

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