Advantive is the market leader in mission critical software for specialty manufacturing and distribution businesses throughout the world. Our customers range from family-owned businesses to large publicly held organizations all whom utilize Advantive to improve their business.

The role of PMO and Operations Director is within our Professional Services organization and you will take ownership of client implementations, cross-functional strategic initiatives, services operations strategic initiatives, and driving project management process consistency across our consulting practices.

The ideal candidate should have experience with setting the strategic vision of the PMO, driving the roadmap for PMO capabilities, general services operations and process experience, and ensuring alignment across the organization. The candidate can think and lead strategically and should have strong business acumen, facilitation, and communication skills to manage the PMO and PS Operations in close collaboration with our delivery practices.

Responsibilities:

As the PMO and Operations Director, you will be responsible for:

• Setting Strategic Vision
• Assess Advantive’s existing project management processes, tools and templates and create a strategic roadmap to develop future capabilities.
• Capabilities should be in alignment with Project Management Institute (PMI) guidelines and drive value to our clients in support of business transformation, technology enablement and/or organizational change.
• Align services business processes and practices including utilization, resource bookings, revenue forecasting, etc.
• Vision and execution roadmap should balance both Advantive and client business objectives.
• Delivery Quality
• Quality of the work and service provided by all resources within the practice. This covers quality control of the project management deliverables and associated client and team communications aligned with the full life cycle of project initiation, requirements, design, configuration, test, deployment, and transition.
• Ensure standard PMO methodologies are followed and evolve as delivery needs change.
• Innovation in project management approaches, tools, and templates
• Document processes, templates, and SOPs and ensure consistent use of those templates and processes across all Advantive projects.
• Pro-active communication of project portfolio status to internal stakeholders (milestones, tasks, risks, and issues).
• Assist project teams with managing and resolving project risks through team guidance and executive-level engagement with clients.
• Team Management
• Set team structure, cadence and communication across resources playing project management roles.
• Develop training and certification objectives for the team.
• Ensure team connectedness and development of team culture.
• Establishing a resource plan for the practice area. This should include utilization across clients and projects/contracts. This will require active weekly management, planning and coordination with the staffing team and practice leadership.

• BA/BS Degree, MBA preferred
• 6+ years of experience working as a Project / Program Manager managing software implementations and 2+ years providing leadership over multiple programs and/or building and running a PMO. 2+ years managing or engaged with services operations
• Experience in full life-cycle project development including requirements, design, configuration, testing, and roll-out
• Demonstrated experience engaging at the executive level
• Expert-level knowledge of project and change management, methodologies, techniques, processes (e.g., Project and Portfolio Management Methodology - PPM).
• Budget, cost, and profitability management skills
• Knowledge of resource management tools
• Excellent analytical and problem solving skills
• Strong written and verbal communication skills
• Eagerness to mentor teams
• Fit with Advantive culture and company values
• Travel up to 25%