Neighborhood Outreach Access to Health (NOAH) is looking for talented healthcare team members to step into our culturally diverse health centers! From Scottsdale to Glendale, NOAH provides affordable, high-quality healthcare services. Serving over 40,000 neighbors, our model of care places patients needs at the center of attention as we deliver comprehensive health services including medical, dental, behavioral health, nutrition, prenatal care, preventive health, eligibility assistance and health education programs.

NOAH requires all new hires to have received the first dose of a COVID-19 vaccine before their start date and be scheduled for their second dose. New hires who choose to receive the Johnson & Johnson vaccine only need one dose to fulfill this requirement. Reasonable accommodations will be considered.

JOB SUMMARY

The Practice Manager directs, coordinates and manages all operations and related activities of a federally qualified health center at NOAH.

The Practice Manager manages the day to day operations that are related to an outpatient medical practice. In addition to primary care, the medical practice may include integrated services such as dental, nutrition, and behavioral health.

Takes complete ownership for the successful operations and strategic planning of the clinic, including financial, employee engagement, retention and patient experience. Responsible for ensuring that high quality patient care and customer service is delivered in the most financially efficient way. Works in a strong dyad relationship with the providers, operations colleagues and service line leaders. Collaborates with all leaders in the market to provide seamless and integrated service to our patients.

ESSENTIAL FUNCTIONS

• Responsible for strong financial performance through ensuring proper controls and practices are followed and documented to secure the financial viability of the practice. Prepares and executes budget; monitors and approves payroll, ordering of supplies, and inventory. Also ensures accurate charge capture.
• Provides exceptional leadership and promotes teamwork and collaboration. Creates an environment that supports high employee and physician engagement. Strategically selects, onboards, continuously develops, rewards, retains, and provides transparent performance feedback to all staff, leaders, and providers. Maintains competencies to function in any of the staff roles as needed in order to support efficient operations.
• Ensures compliance for various accrediting bodies and government agencies and performs all necessary reviews, audits, education, and training to maintain compliant status. Serves as the compliance liaison for the practice.
• Collaborates with marketing to build and maintain community partnerships and relationships to attract new customers, retain existing customers and support desired brand positioning. Partner with Marketing and others to support location, provider and/or specialty promotion.
• Continuously monitors the operations and workflow and revises operational procedures as necessary, in alignment with system practices, to ensure efficiency and drive extraordinary results. Constantly identifies and implements areas for improvement and efficiencies including identified quality indicators. Develops and maintains a culture of safety in order to prevent or reduce errors and improve quality for patients, providers, and staff.
• Provides highest level of patient experience by ensuring data is monitored on a regular basis and staff are constantly exhibiting behaviors and services that our patients expect and deserve. Partner with the Patient Experience Team to optimize the patient experience and lead by example creating a personalized experience for customers. Proactively leads service recovery activities.
• Determines physical maintenance and equipment needs and repairs and coordinates with internal or external resources. Resolves problems on a day-to-day basis to ensure the environment supports our employees engagement and meets our patients expectations.
• Performs other duties as assigned.

Benefits are available for both full-time and part-time employees!

Benefits include:

• Medical Coverage
• Prescription Drug Coverage
• Dental Coverage
• Vision Plans
• Tuition Reimbursement Program
• Paid Time Off (PTO)
• Paid Holidays
• Retirement 403(b) plus company match
• Pet Insurance

JOB QUALIFICATIONS

MUST RESIDE WITHIN THE STATE OF ARIZONA.

EDUCATION
Required

• Bachelor's Degree or 4 years' work related experience in Business, Management, or Public Administration or 4 years leadership experience in outpatient clinic or related center

Preferred

• Master's Degree in Business, Management, or Public Administration

EXPERIENCE
Required

• 3 year in a leadership position in a physician practice

Preferred

• 3 years managing a physician practice or a specialty/multi-specialty physician group
• Experience in the specific sub-specialty.

CERTIFICATIONS/LICENSURE/ETC.
Required

• Fingerprint Clearance Card

Preferred

• Certified Medical Practice Executive (CMPE); Certification Medical Group Management Association (MGMA) Membership.

MUST RESIDE WITHIN THE STATE OF ARIZONA.