Organizational Summary :

San Francisco AIDS Foundation (SFAF) envisions a future where health justice is achieved for all people living with or at risk for HIV. Ultimately, we strive for a day when race is not a barrier to health and wellness, substance use is not stigmatized, HIV status does not determine quality of life, and HIV transmission is eliminated.

Our mission is to promote health, wellness, and social justice for communities most impacted by HIV through sexual health and substance use services, advocacy, and partnership.

Our strategic plan includes an articulation of its five key values, which are the foundation for its work and its employees: Justice, Dignity, Courage, Leadership and Excellence.: We need passionate agents of social change, vanguards of public health, and practitioners of racial justice to join our fight.

Position Overview: :

This position is for a dynamic and experienced people leader that assists the Director, Clinical Operations in managing and supporting day-to-day clinical operations, including scheduling, training and leading a team of individuals responsible for registering and scheduling clients, and inventory management. This position is critical to an integrated and coordinated client experience, partnering with the clinicians and lab techs to deliver excellent sexual health and gender affirming services to communities most impacted by health disparities. We are looking for a collaborative and engaged leader who is skilled at bringing teams together, at leading and supporting process improvement and change management and who has excellent interpersonal skills.


Essential Duties and Responsibilities ::

Client Engagement: :

• Onboards and supervises a team of Service Navigators, including per diem staff and volunteers.
• Coordinates staff schedules (including lunches and breaks) to ensure appropriate staffing.
• Reassigns staff as necessary to provide adequate coverage.
• Supports team to effectively assess and triage client needs and ensures that appropriate information is provided regarding available services and care.
• Assists with and serves as a primary contact for de-escalation and crisis intervention efforts.
• Conducts team meetings and creates tools to promote the provision of consistent, high-quality care.
• Anticipates and responds to client’s requests or complaints.

Quality Assurance & Operational Analysis: :

• In collaboration with the Director, develops, reviews and implements operational protocols, including process improvements
• Maintains training records and ensures timely completion of assigned trainings.
• Participates in quality improvement initiatives to ensure the highest quality of ongoing clinical care services.
• Ensures adherence to Title 22 regulations and clinical best practices, including applicable policies and procedures.

• Uses qualitative and quantitative data to inform process improvement recommendations and findings
• Participates in quality assurance meetings and activities, including chart auditing efforts. Serves as a liaison to Magnet, Testing Services, and the Services Navigation team at 1035 Market.

Clinical Operations: :

• Manages clinical supply inventory. Works with clinical leadership team to support inventory analysis activities.
• When applicable, collaborate with Manager, Strut Programs Administration on issues related to event and meeting coordination.
• In collaboration with the Manager, Strut Programs Administration, communicates facility-related issues and needs to the Facilities team through resolution.
• Assures clinic schedules achieve goals and benchmarks outlined by the Director of Clinical Services.
• Makes recommendations for staffing levels based on client need to the clinical services management team.
• Supports daily operations and coordination, including ensuring opening and closing duties are completed.

• Disseminates internal communication to the team related to operational changes and/or process improvements.
• Reassigns staff as necessary to provide adequate coverage.
• Collaborate with Administrative Coordinator on meetings and events being held in the clinic or building spaces.
• Participates in required meetings, offering feedback and suggestions for improvement in clinic and administrative operations.
• Works with other Clinical Directors and Clinical Managers to coordinate staffing between clinics as necessary to best serve patient and provider needs.

Essential Qualifications : : :


To perform the job successfully, an individual should demonstrate the ability to exhibit the following competencies:

Hospitality: : :Demonstrates customer service skills in interactions with all clients and staff, including during high volume times and stressful situations. Ability to work comfortably with diverse populations, with sensitivity to issues concerning HIV. Responds efficiently and cordially to requests for service and assistance.


Communication Skills: : Demonstrates effective written and verbal communication skills. Maintains discretion, tact, and professionalism to assure client satisfaction and wellness.

Knowledge : : : Possesses technical knowledge related to clinical operations.


Judgment : : : Ability to prioritize in a high-volume customer service setting. Exhibits sound and accurate judgment; can clearly explain reasoning for decisions; includes appropriate people in decision-making process; demonstrates persistence and overcomes obstacles.


Adaptability : : : Adapts to changes in work duties and organizational structure.


Problem Solving: : Identifies and resolves problems in a timely manner, works with others to solve complex problems, serves as the primary contact for escalated situations.

Site supervision : : : Exhibits leadership during day to day operations. Provides appropriate and effective coaching.


Dependability: : Completes tasks on time; takes responsibility for own actions; can be relied upon.


Computer Skills: : Proficiency with Microsoft Office Suite



Professional Expectations: : Demonstrated ability to fulfill the Foundations professional expectations of accountability, active collaboration, commitment, communication, diversity and professionalism


Leadership Skills: : Has the ability to motivate the team and encourage the team during times that may be challenging.

Supervision : : :

Services Navigators, including per diem services navigators and volunteers; subject to change depending on operational needs.

Physical Requirements and Work Environments : : :

We encourage any individuals with disabilities to apply!

Skill in operating office equipment such as a personal computer, copy machine and telephone system. Occasional reaching, kneeling and lifting 35lbs with or without assistance. Fine motor skills (gripping and pinching, etc.) hearing, standing, walking, using stairs/elevator (3 floors). Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The position may have exposure to blood borne pathogens and other infectious agents.

This position is a Tuesday through Saturday work week; includes evening shifts and flexibility with coordinating coverage for building event schedules. :

Education and Experience : : :

• 3+ years of experience as a supervisor required.
• 3+ years of clinical operations or front office management required.
• Experience working with electronic health systems and database required.
• Experience working with Queer/Trans/People of Color highly regarded.
• Knowledge of Title 22 regulations, HIPAA policies, and clinical best practices preferred.
• Experience in eClinicalWorks preferred.
• Bilingual English and Spanish, Russian, Cantonese or ASL preferred.

This position will have access to protected health information (PHI) and may only access, use or disclose the minimum information necessary to perform their designated role on behalf of San Francisco AIDS Foundation, regardless of the extent of access provided.

Work Environment : : :
This position is primarily located at 470 Castro Street:; San Francisco, however will require traveling to other locations or off-site meetings as required by the job.

The statements herein are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for personnel so classified.

EMPLOYEE BENEFITS: :

SFAF is proud to offer a comprehensive benefits package for our full-time employees. These include:

Vacation + Leave :
20 days of combined Paid Time Off/Sick Time Off for the first two years of employment
25 days of Paid Time Off/Sick Time Off after two years of employment
Pro-Rated Health & Wellness Hours (subject to change yearly)
14 paid holidays per year

Retirement :
403(b) Plan – SFAF matches employee contributions (1 to 1) up to 3% of salary

Health Coverage :
Flexible Spending Account to set aside employee pre-tax dollars for unreimbursed medical and dependent expenses.
Medical insurance - premium fully/partially paid by SFAF for employee (Kaiser Permanente HMO, Sutter Health Plus HMO)
Vision insurance – premium fully paid by SFAF for employee (VSP)
Dental insurance – premiums fully/partially paid by SFAF for the employee (Guardian Insurance)

Employee Sponsored Care :
Plume - Gender Affirming Care
Care.com – Family care benefits

Life Insurance + Disability + Family Leave :
Life Insurance and AD&D insurance – Employer Paid: 100% of salary, up to $100K (Guardian)
Long term disability insurance (Guardian)
Family and Medical Leave Act (FMLA) and California Family Rights Act (CFRA), Pregnancy-Related Disability Leave (PDL), as applicable

Equal Employment Opportunity Statement : : :

Pursuant to the San Francisco Fair Chance Ordinance, we will consider employment-qualified applicants with arrest and conviction records and encourage applications. :

The San Francisco AIDS Foundation is an Equal Opportunity employer. We actively seek applications from people living with HIV/AIDS, Black/Latinx and/or Indigenous people of color, people with disabilities, women, and LGBTQIA + individuals.

Application Process : : :
Please visit our careers page at:
http://www.sfaf.org/about-us/careers/

POSITION OPEN UNTIL FILLED
NO PHONE CALLS PLEASE