Job description
About the company
This position of Pricing/Data Integrity Specialist will be an integral role within our Lifeline business, part of Connect America the North American leader in Personal Emergency Response Services. Today, our range of medical alert services provides patients with access to help at home or on the go. Our commitment to service delivery and the people behind the Lifeline name make us stand apart.
At Lifeline, our aim is to support our growing senior population, and their goals to age in place. The Lifeline service plays an important role in the transition from hospital to home to support independent at-risk seniors, as well as patients with chronic conditions.
Being an integral part of Connect America, as North America’s largest independent provider of connected care, delivers a growing portfolio of innovative technologies that help bridge the gap between healthcare providers, individuals, and their care partners. Our easy-to-use solutions support health and safety in a way that leads to enhanced quality of life, earlier interventions, reduced hospitalizations, and peace of mind for an estimated 10 million lives every year. Together, we are enabling independence and redefining the global home healthcare market.
Workplace: Onsite 3-4 months training at our Nashville, TN office, hybrid- 2, 3 days past the training pe riod
Job Overview
We are looking for a talented Pricing/Data Integrity Specialist who can serve as a core Lifeline team member, providing exceptional service to all customers and business partners, as well as be a subject matter expert for all pricing, billing, and finance-related questions and processes with the following key responsibilities
Capturing timely, accurate, and thorough documentation of processes, procedures, and reporting standards of all aspects of the pricing and billing functions in both manual and electronic platforms- Serving as the single point of contact for Salesforce and PeopleSoft
- Managing and controlling contractual compliance tasks
- Generating and analyzing pricing reports and compliance-related risks; as well make recommendations for mitigating threats and resolving issues for all business models
- Facilitating teach-backs related to enhancements to the department
- Collaborating closely with inter and intra-departmental teams such as Finance, Sales, Marketing, Innovation, and Accounting to ensure smooth project implementation, and the resolution of pricing discrepancies
- Managing and analyzing incoming and outgoing pricing and contractual communications with both internal and external customers
- Monitoring and ensuring pricing and billing data integrity for all business models and products to ensure accurate and timely billing
- Calculate Quarterly Marketing Fees
- Calculate and support all Transition Payouts
- Support all B2B/GSD and Sr. Living Pricing Updates and system support.
- Additional duties and responsibilities as required and/or assigned
Skills and Qualifications:
Medical billing experience is preferred- Bachelor’s degree preferably in Finance or Accounting
- 3+ years of reporting, data analysis, data integrity assurance, and customer service experience supporting a large organization.
- Strong Customer Service Philosophy. Demonstrates exemplary customer service through demeanor, approach to relationships with employees and customers, and leadership style.
- Superior Excel Skills
- Ability to learn quickly, function in a fast-paced environment, and work on multiple tasks simultaneously.
- Able to think independently, have strong problem-solving skills, and have a continuous improvement mentality.
- Planning, organizing, and effective time management skills
- Sense of urgency to ensure all deadlines/requests are completed timely.
- Work cross-functional with various teams across the organization.
In return, we offer you:
Flexible start and end time- Medical insurance
- Vision insurance
- Dental Insurance
- 401(k)
- Tuition assistance
- Collaborative Team Environment
- Continuous learning opportunities as well as several career advancement opportunities.
Connect America is a drug-free workplace and an Equal Opportunity Employer. We participate in the E-Verify program in our hiring practices to achieve a lawful workforce.
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