Company Alaska Airlines

The Team

It should come as no surprise that Alaska Airlines is recognized as one of Seattle’s most desirable companies for engineers and information technology (IT) professionals. Our technology teams are regularly improving the way our guests experience air travel. We are innovators and creators, striving to continually improve our award-winning technology in ways that make travel as simple, enjoyable, and as seamless as possible. We are not content to rest on our successes. We take pride in the fact that our ideas have become the norm across the industry, and we are always thinking about what's next. Our culture of collaboration, history of launching industry-leading products, and experienced teams that work at the highest levels of software development help us to pioneer technologies that are creating an airline people love.

Role Summary

The Principal Endpoint Enterprise Systems Engineer is a subject matter expert for multiple endpoint technologies for Alaska Air Group (AAG) and its subsidiaries. As an individual contributor, this role defines long-term strategy for the Endpoint Platforms team and exercises considerable latitude and initiative to solve complex problems. They must demonstrate expert skills in Leadership, Project Management, Hardware/Software Architecture & Best Practice, Security & Compliance, and Enterprise Architectures.

Key Duties

• Act as a subject matter expert and enterprise technology thought leader on AAG platforms.
• Act as a product owner for Microsoft 365 services and technologies – Define long-term roadmaps, make decisions on tactical needs of the technical team.
• Define the long-term strategy (at least 12 months) for AAG platforms and their implementation.
• Mentor application/system administrators on all elements of application administration, including technical, process, and documentation best practices. Additionally, serves as the point of escalation for other application administrators in the event of severe or critical issues impacting production operations.
• Provides 24x7 on-call support for critical issues affecting applications/infrastructure.
• Focused on continuous improvement in system reliability through automation and monitoring.
• Lead cross divisional enterprise infrastructure projects related to Microsoft 365 services.
• Collaborate directly with Enterprise Architecture and Security to develop and plan the platforms architecture and security strategies.
• Lead vendor management to better understand future capabilities while advocating for features that are beneficial to Alaska.
• Act as a forward thinker to help ensure that new capabilities are evaluated, implemented, and operationalized.

Job-Specific Experience, Education & Skills

Required

• 7 years of experience in IT, or related area.
• Bachelor’s degree, or an additional two years of relevant training/experience in lieu of this degree.
• Technical engineering experience required.
• Expert experience managing Microsoft 365 technologies and services (i.e. Azure AD, Exchange Online, Microsoft Teams, O365 Applications, OneDrive, SharePoint, etc.).
• Ability to work collaboratively with cross functional teams to understand objectives, gather automation requirements, write technical specifications, and perform in a lead role.
• Demonstrate experience in coaching and mentoring system engineers.
• Experience estimating effort and establishing timelines for projects.
• Excellent communication skills and a proven ability to collaborate with a variety of team members.
• High school diploma or equivalent.
• Minimum age of 18.
• Must be authorized to work in the U.S.

Preferred

• Experience driving adoption, implementation, and migration to Microsoft 365 services.
• Experience with DEMARC/DKIM/SPF.
• Advanced PowerShell scripting skill is highly desirable.
• Experience with evaluating and implementing M365 backup solutions is highly desirable.
• Strong knowledge of Office Applications: Outlook, MS Teams, OneNote, Excel, Word, and PowerPoint.
• Experience with Azure AD and cloud and hybrid infrastructures.
• Working knowledge of Microsoft Endpoint Management (MEM) / Microsoft Endpoint Configuration Manager (MECM) / System Center Configuration Manager (SCCM) and Intune.
• Working knowledge with Virtual Desktop (VDI) administration.
• Working knowledge of MacOS management and mobile device management.
• Microsoft Technology Certifications.
• Automate our operational processes as needed, with accuracy and in compliance with our security requirements, all while ensuring that all meet our customer service standards and reduce errors.
• Experience conveying knowledge to diverse groups of people, such as classes, brown bag meetings, or seminars to ensure a consistent application of standards is established.

Job-Specific Leadership Expectations

Embody our values to own safety, do the right thing, be kind-hearted, deliver performance, and be remarkable.

Total Rewards

Alaska Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status.

• Competitive total rewards package
• Medical, dental and vision benefits
• 401k match program
• Monthly incentive pay plan
• Annual incentive pay plan
• Generous paid time off
• Travel privileges on Alaska Airlines & Horizon Air

Apply by 7:00 PM Pacific Time on 9/30/2022

Employment Type Full-Time

FLSA Status Exempt

Regular/Temporary Regular

Requisition ID 2022-8737

Equal Employment Opportunity We are proud to be an Equal Employment Opportunity (EEO) and Affirmative Action (AA) employer that is committed to diversity, equity, and inclusion. We take affirmative action to ensure equal opportunity for all qualified applicants and employees and do not discriminate based upon race, color, religion, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disability status, genetic information (including family medical history), political views or activity, or other legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. We may use your information to maintain the safety and security of Alaska Airlines and Horizon Air, its employees, and others as required or permitted by law. People of color, women, LGBTQIA+, immigrants, veterans, and persons with disabilities are encouraged to apply.