Job description

It’s an exciting time to work for Pregis! We are constantly innovating and continue to serve the needs and be a strong partner to our customers. We empower our employees to operate in a socialized environment and welcome diversity of thought. Pregis LLC (www.pregis.com) is a leading manufacturer, marketer and supplier of innovative protective packaging products and solutions to a variety of industries.

Job Purpose and Reporting Structure

Under the direction of Director of Production & Warehousing administering customer service function to Pregis Evertec's clients, job planning, and administrative duties, in accordance with Pregis Evertec's policies and procedures.

Essential Duties and Responsibilities

• Able to communicate with internal and external customers about product lines and workflow, including but not limited to design principles, printing and converting processes.
• Work with all stakeholders, such as sales representatives, administrative staff, production staff, suppliers, and customers on orders and projects, including pricing, technical specifications, and meeting deadlines.
• Provides outstanding customer service through both oral and written communications.
• Maintains existing customer relationships and works to create and foster new customer relationships.
• Prepare and processes request for quotes, orders, and sample requests.
• Prepares and manages job change order request as needed
• Communicates fully with internal and external customers and follows-up promptly with quotes, requests, orders, and other tasks.
• When appropriate, advise customers on best strategies to achieve their desired outcomes.
• Communicate customer order requirements to the operational value stream in a concise and articulate manner.
• Monitor Jobs in the system for accuracy
• Prepare finished jobs invoices to submit for billing
• Other duties as assigned.

Qualifications/Experience

• At least 3 years of customer service and client relations experience required
• Communicates in a professional manner
• Outgoing self-starter who can work independently
• Experience in the printing industry as it relates to customer relationships and their requirements is preferred
• Sales administration experience preferred
• Proficient in Microsoft Office suite of software, specifically Excel and PowerPoint.
• Experience with ERP and CRM systems preferred
• QuickBooks experience a plus
• Ability to think quickly and solve problems
• Attention to detail is essential

Affirmative Action/EEO Statement/Inclusion
We offer equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We support inclusion and believe in welcoming a collective sum of individual differences, thoughts, traits, and characteristics to represent Pregis’ culture and achievements.'
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Work Remotely

• No

Job Type: Full-time

Pay: $50,000.00 - $56,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Paid training
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Chicago, IL 60666: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Do you have experience working in the printing industry?

Education:

• High school or equivalent (Preferred)

Work Location: One location

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