Job description
Device Customization Center (DCC) Technician
1st & 2nd Shift Opportunities
Purpose
Perform a wide variety of activities related to the order fulfillment process for copier and printer products. These include installing circuit boards, kits, identification marking and software, performing product test and evaluation, executing software diagnosis, machine and component repairs and upgrades.
Essential Duties
- Log failure data, repair results, and prepare reports as required
- Read and interpret directions/instructions from a PC based system and/or from written text or verbal communication
- Assignment may include major and minor repairs and troubleshooting of products
- May provide guidance, direction and instructions to other assigned associates and, as required, co-workers in lieu of direct supervision
Skill, Education, and Experience Requirements
Has a working knowledge of how to effectively use the following tools, equipment and materials:
- Hand/electric pallet trucks or stackers, tape machines, ladders, containers, dollies, as well as common hand tools and portable power tools such as a screwdriver, wrench, pliers, etc.
- Utilization of scanning devices, computer terminal/keyboard/mouse will be utilized as job aids
- Copier and printer assemblies, sub-assemblies, components (mechanical & electrical), consumable items, supplies, software, corrugated materials and packaging/labeling materials
Skills
- Operate hand and/or powered pallet jacks to handle and transport materials (palletized and non-palletized) in and between production and staging (applying judgement and following safe work practices at all times)
- Unpacking product
- Retrieve Customer Order, obtain necessary components, install components, connect machine to power, shop floor and network, test machine and components for proper operation
- Troubleshoot as required and correct/repair as necessary
- Input necessary information into Shop Floor System
- Repackage material as required to conform to Packing Specifications
- Transport machine to staging o Remove and dispose of trash, maintaining good housekeeping practices of work area and staging areas
- Read and interpret packaging specifications, process documentation, assembly/disassembly instructions, and software documentation
- Able to do secondary level machine analysis and performance evaluation
- Perform second level complex assembly & disassembly operations to configure products to customer specifications. Includes powering up units (110 and 220Volt), operating machine in a production environment and observation of copy quality
- Responsible to inspect own work and participate in process improvement activities as a part of the overall work team
- Assist in cross training and initial training of new employees
- Perform any other duties as required by management
Education
- Preferred: Associates Degree in Electronics/Computer Science or military training in electronics or Trade School certificate in electronics and/or equivalent experience
- Minimum: High School Diploma or equivalent
Experience
- Individual must pass a written skills assessment
- Understanding of digital imaging process preferred
- General familiarization with system, subsystem and component level interactivity required
- Must be familiar with standard ESD practices
- Must be able to perform the essential functions documented for this position
Physical Requirements
- Must have the ability to lift various products weighing up to 50 pounds
- Must have the ability to operate various forklifts to move product or be willing to learn
- Ability to bend, pull, lift and stand throughout the duration of the scheduled shift
- Overtime may be required
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