PRO SHOP LEAD, TOMMY'S BOATS FRESNO

Location: 10670 CA-41, Madera, CA 93636

Operational Hours: Tuesday-Friday (9AM-6PM) and Saturdays (9AM-5PM); Closed Sundays and Mondays

Status: Full-Time; Hourly, Non-Exempt

COMPANY OVERVIEW

Tommy’s Boats is a Malibu/Axis boat dealership with a sales and rentals department, full-service center, and wake/surf pro shop that strives to provide our customers with the most comprehensive services and a wide range of inventory selections. We are a rapidly growing company with 15+ locations nationwide, including in Arizona, California, Colorado, Florida, Michigan, Nevada, Tennessee, and Texas. When off the clock, our team is surfing, shredding, and soaking up the lake life as much as they can! Our passion for the boating lifestyle creates an enjoyable and relaxing dealership environment while offering a challenging workspace and opportunities to grow within the company. Our mission is to be the number one full-service provider to water sports enthusiasts. For more information, visit our website at www.gettommys.com.

Tommy's Boats Core Values:

• Culture is everything: We are authentic and intentional in the way we work and play. Being stodgy has no place here.
• Stab from the front: We are respectful in the way that we hold one another accountable. No games, no hidden agendas.
• Problem solvers: We value smart people who attack problems head-on and with confidence.
• Resiliency: We thrive on change and growth. We pivot when we need to and re-group quickly.
• Humility reigns: Whether engaging with our teams, customers, or partners, we approach it with the heart of a servant. We are go-givers that believe in creating space for people to grow.

POSITION OVERVIEW

The Pro Shop Lead is responsible for the understanding, selling, and promoting of all pro shop products, as well as the management and training of all pro shop employees. The Pro Shop Lead is also responsible for providing excellent customer service and ensuring each customer leaves with a desire to return to Tommy's Boats.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Responsible for the understanding of and successful sales of all pro shop items
• Manage employee tasks, scheduling, and performance
• Work with managers to find, hire and train employees
• Works with Pro Shop manager to attain planned revenue and margin goals
• Assist with store layout and set up of merchandise and displays
• Assist with promotions, events, moves and demonstrations of products
• Maintaining inventory accuracy: receiving, transfers, audits, and loss prevention
• Protects employees and customers by providing a safe and clean store environment
• Ensure the highest levels of service and customer satisfaction
• Engage with customers by asking open ended questions in order to make a personal connection
• Work with product reps to learn how to better promote and demonstrate all products
• Minimize loss of product through theft
• Accurately ring up dales, returns, warranty, and exchanges. Receive payment and provide correct change and receipts
• Accurately tag all products
• Assist in maintaining the cleanliness of the shop, changing rooms, bathrooms
• Other tasks as requested by supervisor

QUALIFICATIONS

The requirements listed below are representative of the knowledge, skill, and abilities required to perform the job successfully. Reasonable accommodations may be made to enable individuals with disabilities.

• Education/Experience: High School Diploma required. 1 year of retail experience required; 2 years of management experience preferred.
• Computer Skills: Advanced Microsoft Office experience required. Counter Point experience preferred.
• Selling: Ability to promote and sell various different items with a full understanding of what each product does and is, in order to communicate that with customers
• Training: Ability to clearly document company procedures and policies and train staff and employees on these company procedures and policies
• Watersports: Ability to learn the water sport industry, as well as learn how to use the products we sell (surfing, skiing, etc.)
  
• Customer Service: Ability to serve our customers respectfully and efficiently. Understand that the customer is our number one priority, and serving them is what will make us successful
• Communication: Ability to interact professionally with colleagues, clients, and company personnel, able to clearly and effectively communicate information both orally and in writing

WORK ENVIRONMENT & PHYSICAL DEMANDS

The work environment and physical demands listed below are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities.

• Work Environment: The noise level in the work environment is usually medium to loud. The shop can be cooler in the winters and in the summer it can be hot. Outdoor work is expected. Work performed on water is also expected.
• Physical Demands: While performing the duties of the job, the employee is regularly required to stand, sit or crouch for extended periods of time and regularly required to walk. Employee regularly uses hands and fingers to touch, feel, and handle. Employee regularly stoops, kneels, bends at the waist, and reaches. Employee is frequently required to speak and hear. Must be able to lift up to 50 pounds on occasion.

COMPANY BENEFITS

Tommy’s Boats employees are our number one asset and we strive to provide our employees with a countless number of benefits that separate us from any other company. Our full time, year-round employees have the opportunity to benefit from the following:

• Access to medical, vision, health, and life insurance upon first of the month following date of hire
• 401k options, 100% vested in company match from day one in plan
• Paid Time Off (Vacation/Sick/Personal)/Paid Holidays
  
• Paid Time Off for community service
• Competitive wages
• Discounts on gear
• Boat usage perks
• Opportunities to grow within the company
• Education/Training/Certification reimbursements
• Travel opportunities
• Employee appreciation outings
  
• Tool reimbursement program
• Casual and FUN work environment

NEXT STEPS

We really appreciate you taking the time to consider us in your job search. To complete your application, please spend 5 to 8 minutes telling us more about yourself using the Predictive Index Behavioral Assessment. Once you complete this required step, we will gladly review your complete application. Please click the following link to complete the assessment: The Predictive Index Assessment