By joining the Bio-Techne team you will have an impact on future cutting-edge research. Bio-Techne, and all of its brands, provides tools for researchers in Life Sciences and Clinical Diagnostics.

Salary Range: $85K-134K depending on experience

Position Summary:

Advanced Cell Diagnostics, Inc. (ACD), part of the Bio-Techne family, is a leader in the field of molecular pathology and tissue-based diagnostics. Our core RNAscope® technology is the world’s first multiplex fluorescent and chromogenic in-situ hybridization platform capable of detecting and quantifying RNA biomarkers in situ at single molecule sensitivity. RNAscope® is an ideal platform for developing the next generation of tissue-based companion diagnostics. We are committed to continued innovation to bridge the gap between basic research and clinical medicine to fulfill the promise of personalized medicine.

Advanced Cell Diagnostics has an exciting opportunity for a Probe Design Support Scientist, R&D. The Probe Design Support Scientist role is to serve as the primary customer contact on probe-related issues and strategy. This role is responsible for providing guidance and support to customers in the usage of probes and assays while maintaining customer satisfaction.

Key Responsibilities:

• Provide application assistance, product training and system troubleshooting for Advanced Cell Diagnostics scientific product lines via phone, email and on-site visits.
• Use Linux command-line tools for sequence alignments (BLAST/BLAT).
• Collaborate with R&D Team for technical support related to probes.
• Act as primary contact for customers regarding technical probe-related issues, as well as provide scientific consultation for research use only.
• Ensure customer service excellence and guaranteed response times by actively monitoring support emails, phone calls, and ensuring all issues are resolved in a timely and comprehensive manner.
• Log, track, and identify frequently occurring, high impact support issues and communicate through appropriate channels for resolution using the Salesforce CRM database
• Act as liaison role with Sales, Marketing and R&D groups to provide feedback on product performance.
• Perform in-situ hybridization staining assays for escalated troubleshooting cases, service projects and product demonstrations for potential clients.
• Contribute to the ongoing development of the Technical and Probe Design team's knowledge database.
• Participate in technical training of new hires regarding ACD's product lines.

Education and Experience:

• PhD or MS with 3+ years of research experience in molecular biology, bioinformatics or a closely related field
• In-depth knowledge of genes and sequences
• Familiarity with commonly used biological databases and bioinformatics software tools
• Post-graduate experience with experimental design, cell and molecular techniques
• Must be very adept at diagnosing, troubleshooting and solving complex technical problems with a variety of biological assays.

Preferred Qualifications:

• Experience with Linux, Python, Perl or other programming language
• Experience with next-gen sequencing platforms or sequencing tools (genomic/epigenomic/transcriptomic)
• Experience with RNA biology and gene expression
• Experience with assay development, particularly tissue and cell-based assays
• Experience with Cell & Gene Therapy (including AAV, siRNA, CAR-T therapy, Gene editing, in vivo gene transfer, therapeutic engineering)
• Highly self-directed, conscientious, articulate, and possesses excellent presentation and teaching skills.
• Committed to total customer satisfaction with outstanding interpersonal skills and professionalism.
• A team player
• Leadership skills
• Ability to travel ~10% of time

Where permitted by applicable law, candidate must have received or be willing to receive an FDA authorized COVID-19 vaccine by date of hire to be considered for this position.

Bio-Techne is an E-Verify Employer in the United States.