Job Purpose

The Process Improvement Associate will work closely with both internal staff at MMX as well as the client to assess, design, test and deploy the MMX Workflow products. This position requires management of the project and the client expectations. Candidates will have a strong understanding of Revenue Cycle Processes and data flow from Patient Access through Patient Accounting

Duties and Responsibilities

• Lead the assessment, design, testing and deployment of Patient Financial Services and Patient Access Workflow products for Med-Metrix clients
• Work with the client to ascertain existing workflow processes, perform “as is” assessments and develop “to be” process flows with the client
• Manage communication with the Executive Team with regard to priorities and potential project risks
• Identify operational processes that are possible improvement opportunities and communicate those with clients through constructive and data driven communication
• Collaborate with the Workflow Consultant to develop design documentation detailing application configuration logic for the Technical Team to ensure that all aspects of process and data flow have been captured
• Test and diagnose escalated application configuration issues and ensure systems are programmed to match processes outlined during design phase and meet operational requirements
• Understand and comply with Information Security and HIPAA policies and procedures at all times
• Use, protect and disclose patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards.
• Limit viewing of PHI to the absolute minimum as necessary to perform assigned duties
• Report any security or HIPAA violations or concerns to the HIPAA Officers in a timely fashion

Qualifications

• Experience working in Patient Accounting and/or Patient Access provider settings. Experience in both preferred
• Detailed understanding of Revenue Cycle Processes and data flow from Patient Access through Patient Accounting
• Communicate Effectively: Speak, listen and write in a clear, thorough and timely manner using appropriate and effective communication tools and techniques.
• Foster Teamwork: Work cooperatively and effectively with others, resolve problem, and make decisions that enhance organizational effectiveness.
• Lead: Positively influence others to achieve results that are in the best interest of the organization.
• Make Decisions: Assess situations to determine the importance, urgency and risks, and make clear decisions which are timely and in the best interests of the organization.
• Organize: Set priorities, develop a work schedule, monitor progress towards goals, and track details/data/information/activities.
• Solve Problems: Assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations and/or resolve the problem.
• Strong analytical skills, including the ability to troubleshoot, understand and summarize key issues
• Application System Configuration & Implementation experience
• Excellent organizational and quantitative skills
• Excellent oral and written communication skills
• Ease communicating with clients at the Executive level
• Ability to work well individually and in a rapidly changing environment
• A Bachelor’s Degree or equivalent work experience
• High Proficiency with MS Office, particularly Excel and Visio
• Strong communication skills/oral and written
• Independent and self-motivated
• Energetic with strong desire to learn

Working Conditions

• Willingness to work a flexible schedule and occasional overtime when needed
• Travel to client sites will be required
• Physical Demands: While performing the duties of this job, the employee is occasionally required to move around the work area; Sit; perform manual tasks; operate tools and other office equipment such as computer, computer peripherals and telephones; extend arms; kneel; talk and hear.
• Mental Demands: The employee must be able to follow directions, collaborate with others, and handle stress.
• Work Environment: The noise level in the work environment is usually minimal.

MediCentrix will not discriminate against any employee or applicant for employment because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, veteran status, other non-merit based factors, or any other characteristic protected by federal, state or local law.