Job description

Job Description
Employees perform a variety of office and/or technical tasks to accomplish the specialized processing of information, documents or materials. Employees typically work in an environment with other Processing Assistants but may work alone; while work goals are shared, individual assignments may vary. Employees report to Support Services Supervisor. Work functions are similar to other office support roles, but employees have a significant concentration in the areas of Records and Reports, Files and Public Contact. Statistical, financial, and/or other record keeping; public contact including receiving and providing information and problem solving; files maintenance and management; composition, calculation, and determination of an action or compliance; and office equipment operation. Work may require the use of a variety of manual or automated office systems. These systems are used to establish, retrieve, verify, research, update and/or authorize processing actions. Employees may work with one process or several related processes.
This position is responsible for clerical support for all eligibility units, as well as performing various duties for the units. Outside of basic clerical duties this is position is also responsible for the following duties as assigned; maintaining EA/GA Spreadsheets for Work First and reconciling EA/GA entries with vouchers on financial reports received Verifying CIP and LIEAP vouchers; conduct Work First client purchases; answering dedicated phones for Medicaid, Food & Nutrition Services, Work First, Child Care, Emergency Services; Change clients" addresses; Make copies; Print and/or reissue Medicaid Cards; Print and assign FNS recertifications; assist at front desk lobby as needed; operate agency switchboard as backup; prep and scan files; manage NCFAST work ques; assign Medicaid, FNS, Work First, Energy, Child Care applications as received; assist with special projects; Distribute mail; Distribute office supplies to staff
Bilingual candidates encouraged to apply.

Knowledge, Skills and Abilities
Processing Assistant V (All Programs) - Substantive knowledge of office or work unit procedures, methods and practices. Substantive knowledge of and ability to use correct grammar, vocabulary, spelling, proofreading and office terminology to compose and/or proofread correspondence, reports and materials. Substantive knowledge of accounting procedures, applicable mathematics and their application in the work environment. Skill in communicating effectively both orally and in writing. Considerable ability to record, compile, summarize and analyze data. Considerable ability to review and process information to determine conclusions, actions or compliance with applicable laws, rules or regulations. Considerable ability to analyze work situations and interpret program content in making decisions and explaining policies, regulations and programs. Considerable ability to exercise judgment, discretion and negotiation skills in problem situations. Ability to learn, interpret and explain policies, regulations and programs. Ability to independently respond to inquiries and coordinate a variety of resources in acquiring and disseminating information. May require ability to train and manage a group of employees.
Minimum Training and Experience

Graduation from high school and demonstrated possession of knowledge, skills and abilities gained through at least three years of office assistant/secretarial experience; or completion of a two-year secretarial science or business administration program with one year of responsible experience as described above; or an equivalent combination of training and experience.

Additional Information
Graduation from high school and demonstrated possession of knowledges, skills and abilities gained through at least three years of office assistant/secretarial experience; or completion of a two-year secretarial science or business administration program with one year of responsible experience as described above; or an equivalent combination of training and experience.

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