Who are we?

OKIN Process is a global company focused on making operations work better for our clients. We do this by providing front-office and back-office outsourcing solutions for our clients. We help established enterprises manage and improve their business processes and scale businesses to accelerate their business growth. We are the partner our clients turn to and trust to help them constantly improve business processes and make work better.

Summary:

The Product and Support Technician, position will assist in the development, maintenance, and support of all equipment. This individual must maintain effective customer (Internal) relationships; as well as effective communication and coordination with various other groups

The Systems Technician is expected to be able to assist in the implementation of IT projects and initiatives.

Responsibilities:

• Identifying the most effective application of current Client/Server technologies to projects.
• Adherence to standards, policies, and development guidelines.
• Run small to medium projects. Includes defining scope, business requirements, technical design, development, implementation, and support. May include the development of project plans and resource scheduling.
• Meeting with internal & external customers to document business and process requirements.

Duties:

• Approaches problems with curiosity and open-mindedness.
• Generates innovative ideas and solutions to problems
• Promotes new ways of looking at problems and processes
• Identifies opportunities to increase efficiency, simplicity and revenue.
• Provides clear and detailed information to others.
• Expresses oneself effectively in one-on-one conversations and small groups.
• Shares information and viewpoints openly and directly with others.
• Shares own experience and expertise with others.
• Provides honest, helpful feedback to others.
• Appropriately involves others in decisions and plans.
• Encourages collaboration which draws on each team member's strengths and experience to work together effectively.
• Works cooperatively with people from different technical backgrounds.
• Follows through on commitments.
• Ability to navigate desktop support work utilizing Apple products
• Protects confidential information.

Off-hours availability for support, problem determination, and problem resolution of production systems is required.

Qualifications:

• Minimum AAS; BA or BS degree preferred
• Basic knowledge of IS technology

We're a fun, fast-paced, environment and our team thrives around creativity and excitement. This is a fantastic opportunity to join our company at a time of exciting growth. Although we are small and agile with a mature client base with a start-up mentality, we try, fail, learn, and succeed. As an early member of our team, you'll be instrumental in achieving our next period of growth, and the only limiting factor to your success will be your motivation and desire to succeed. Eager to know more? Become a part of our team!